Collections Improvements Specialist

2 weeks ago

Swindon, United Kingdom Thames Water Utilites Full time

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**What you’ll be doing**

We have a new permanent opportunity ready to suit an innovative **Collections Improvements Specialist** to work with Thames Water to identify and define opportunities for improvement and deliver change successfully to people, processes and technology.

Being the **Collections Improvements Specialist** in this position, will see you working closely with an agile product team, ensuring that technical solutions meet the business needs and that thorough testing takes place mitigating any adverse impact on our customers, or finances.

Main accountabilities incorporate;
- Ability to effectively engage and work with multiple stakeholder groups and build trusted relationships
- Be adept at influencing stakeholders and managing relationships effectively, build strong relationships and convey clearly and consistently with stakeholders, describing real world business goals and how to achieve them
- Ability to prioritise your workload based on business needs and value.
- Accountable for ensuring that you and the team are being used appropriately across change initiatives by aligning stakeholders’ expectations and the team’s efforts by agreeing a clear prioritisation.
- Promote the solution of initiatives: Listen to end users and interpret what they say, ensure requirements are clearly defined and prioritised
- Provide the Delivery Team with problem statements and work with the team to create the most suitable solution to the problem and that the end product meets the business needs
- Demonstrate progress by measuring the business value created.

**What you should bring to the role**

The suitable **Collections Improvements Specialist** will be experienced with Stakeholder Management, taking a customer-centred approach and working closely with business areas on the business issues, guiding and positively challenging preconceptions.
- Tenacity throughout an entire project life cycle from Solutioning (Definition & Design) through to project closure
- The ability to elicit requirements using interviews, analysis, requirements sessions, use cases, scenarios, tasks, and workflow analysis
- Experience of continuous improvement delivery and experience in delivering in cross functional teams
- The ability to rapidly understand the business needs and environments, future trends, opportunities and constraints in any business domain
- Well versed in the use of MS Excel and PowerPoint and with the use of MS DevOps is desirable but not essential
- Knowledge and understanding of core Thames Water Systems SAP ISU, SAP C4C is desirable

This is a permanent position, offering from £35,000 to 45,000 per annum dependent on knowledge and experience.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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