Governance & Quality Officer
2 weeks ago
My client, a GP federation operating across 5 practices in Knowsley, Liverpool, is recruiting a passionate, determined, and resilient individual to join their growing team as a Governance & Quality Officer, in the fast-paced environment of primary care.
Reporting to the Associate Lead of Governance, this role is to develop and promote the delivery of patient-centred care within primary care.
Aim to achieve a delivery of high standards in health and safety management, compliance with Infection Prevention and Control (IPC), supporting a resilient staff team, achieving contractual compliance and exceeding expectations through innovation.
Key Responsibilities:
This role willrequire the individual to communicate effectively at all levels and produce concise written documentation.
Promote good practice for Governance and Quality, providing advice and guidance on governance issues and standards to all staff and raise awareness of governance issues throughout Knowsley.
Including:
Work to Information Governance requirements
Support and monitor Quality Improvement Plan (QIP) ensuring there is an evidence base for audit purposes by collating evidence for each CQC standard
Support the annual submission of NHS England contractual requirements
Ensure appropriate and timely action, through appropriate escalation channels, where compliance issues are flagged
Promote a data-driven culture across the organisation, working with the business stakeholders to educate on the importance of governance and compliance
Support with thematic analysis review(s) of key data driven from systems utilised within the organisation
Collating and adding actions from audits, ensuring a level of accountability is assigned
Collating and adding actions from all meetings across Knowsley, and escalating where necessary, through the appropriate escalation channels
Seeking evidence of closure of actions and logging any effectiveness checks on the system
Undertake audits on applicable areas of the Quality Management System
Production of Reports on Quality Assurance
Maintain accurate record keeping / documentation and to maintain confidential patient information as per protocols
Provide on-site support whilst carrying out audits
Participate in training identified as necessary to carry out the functions of the post
Carrying out any other duties as may reasonably be required
Skills Required:
Must have similar Administration experience working with the CQC
Strong administration and project management skills
Experience of minute taking, auditing, collating evidence to meet CQC standards - desirable
Some exposure to a medical practice environment would be preferred
Experience of working in a social care environment - desirable
Possess strong communication and interpersonal skills
**Benefits**:
Salary £26k-£28k, depending on experience
25 days holiday + bank holidays
NHS Pension Scheme
Employee Assistant Programme
Employee of the Month Awards
Monday - Friday(full time 37.5 hours) - can be flexible working hours or 8am-4pm, 10.30am-6.30pm (hybrid working)
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Flexitime
- Health & wellbeing programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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