Head of Integrated Operations
6 months ago
Please see full job description attached. To co-ordinate and lead the work of the integrated acute hospital, social work and community discharge teams, providing strategic oversight and direction, and clearly articulating priorities and delivery expectations Ensure that a coherent strategy for integrated discharge is developed and shared across all the service provider partners. To take responsibility for continually developing and reviewing plans to improve the effectiveness and safety of discharge processes, and working with service leadership teams to ensure the progress of individual plans, identifying risks, considering options and taking action to control and adjust against key project milestones and objectives as appropriate. To be accountable for the delivery of services to patients with complex discharge needs, ensuring that communication between agencies is seamless, timely and co-ordinated.
Ensure effective planning, performance and financial management and operational delivery of integrated discharge team functions and work collaboratively with colleagues in the Bedford Hospital discharge team and neighbouring local authorities to ensure wherever possible standardisation and best-practice sharing across both hospital sites. Service Improvement and Delivery Ensure the efficient co-ordination and organisation of discharge team resources, making best use of capacity to deliver activity with cost effective utilisation of staff and non-pay resources. Implement patient pathways with clinical staff and colleagues, which deliver best practice and make continual improvement in patient outcomes and against national and local KPIs. Operate as a champion for service modernisation and change for admission avoidance and discharge planning, sharing best practice, successes and learning across the system.
Keep up to date with policy and legislative developments in Health and Social Care, ensuring the delivery of safe and timely discharges which are compliant with service provision. Review national and local policies and assess local service delivery against these in collaboration with service leads - where necessary, develop and implement action plans to ensure service models meet recommendations and standards Responsible for analysing and interpreting performance of multiple deliverables and complex project data, ensuring targets are reported on and strategies put into place to manage delivery Provide advice and support on operational policy development and ensure oversight for key objectives relating to patient flow, transfers between providers, shared alerts and escalations and readmissions. Leadership Provide visible operational leadership, guidance, support and direction to staff within the integrated discharge team. Use facilitation, negotiation and co-ordination skills to bring together a diverse group of stakeholders and contribute to an aligned vision which balances individual patient needs against the wider system priorities.
Use indirect authority as required to influence decision making of colleagues and ensure coherence between different agencies and organisations. Provider expert advice and support for highly complex patient situations and lead case conferences as required Be clear about organisational direction and approach in all aspects of operational management and use knowledge of organisational priorities to consider options and inform decisions relating to integrated operations Act as a senior leader within the two organisations, deputising for colleagues as required and acting at all times with maturity and sensitivity to the organisational priorities Work as a core member of the leadership teams of Bedfordshire Hospitals and Luton Borough Council, offering options and suggestions, guidance and advice to others based on own experience and supporting the operational and strategic agenda as required. To always work in a way that is constructive and collaborative with colleagues. Communications Build strong relationships with the wider system and beyond through appropriate engagements with internal and external stakeholders Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language, clearly articulating plans and brokering agreement between partners, using judgement to escalate where alignment cannot be achieved.
Finance and Resources Ensure resilient and efficient delivery of services within the scope of the integrated discharge team and associated functions Ensure a co-ordinated workforce strategy in in place for all areas of responsibility which makes best use of the multi-professional workforce and delivers a resilient and flexible model for service delivery across the year Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service provision Clearly articulate prio
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