Skip & Waste Co-ordinator

MJ Church Ltd are currently recruiting for a Customer Service position to work within our busy Skip Office Team. This is a temporary position (maternity cover), working Monday to Friday, 8.00am-5.00pm based in Allington Transfer Station, Chippenham.

**WHAT WILL I BE DOING?**

Our goal is to build a culture of world class customer service.

**WHAT DO I NEED TO BE SUCCESSFUL?**

Excellent communication skills (both written and verbal) is essential for this but more importantly you need empathy and emotional intelligence as the interactions you will have will be with people who may not be having a good day.

Experience handling complaints would be ideal but more importantly any experience dealing with customer service or the public day to day would be great (i.e., retail, call centre, hospitality etc)

**WHAT CAN I EXPECT?**

A brilliant working environment, ongoing training

**Starting salary: £**26,450 per annum 28 days annual leave (inclusive of Bank Holidays),

**Applicants will need to possess the following skills & attributes;**
- Able to communicate directly and confidently with clients
- Good all-round customer service skills
- External and internal communication skills
- Good telephone manner, warm and friendly
- Listening skills
- Problem solving abilities
- IT literate; some excel knowledge desirable
- Preferred but not essential geographical knowledge of our region, and in particular Bristol and Bath, Wilthshire
- High level of common sense
- Good at working as part of a team but also able to work off own initiative

**Day to Day Duties will be;**
- Answering telephone
- Dealing with client queries and questions
- Inputting and setting up new sites and clients on inhouse software, also updating data in the system
- Problem solving service issues to clients’ satisfaction
- Facilitation of day-to-day operations with line manager
- Internally communicate with other departments as required

**You may also have experience of**:Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service, Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin.

Please note: There is a possibility there will be a permanent position within this department.

**Job Types**: Full-time, Fixed term contract
Contract length: 10 months

**Salary**: £26,450.00 per year

Schedule:

- Monday to Friday

Work Location: In person