Administration Assistant

5 months ago

Seacombe, United Kingdom Carpenters Group Full time

Job Purpose

As a Legal admin assistant, you will provide administrative support to claims handlers to ensure that they are able to give the best possible service.

Key Responsibilities
- To work within the Bike team assisting and providing general adminstrative support to the fee earners, who deal with all aspects of litigated and non-litigated personal injury claims
- Proactively manage diaries and diarise actions
- Generating standard system driven letters
- Composing letters to clients/customers
- Making and receiving telephone calls from client and third parties
- Making initial telephone calls to clients and keeping clients updated
- Maintain pro-active communication with clients and external agencies relating to claims
- Observing and maintaining firm confidentiality in relation to all correspondence and communications
- Taking responsibility for personal development and growth
- Effective prioritisation of tasks whilst managing a full workload
- Liaise and build relationships as appropriate with clients and their support staff
- Book client and internal meetings
- Manage the case management system
- Prepare document bundles
- Open close and transfer files
- Set up new clients on the finance system
- File, archive, photocopy, scan documents as and when required
- Ensure that client contact information is kept up to date
- Assist with the booking of travel arrangements
- Liaise with Counsel and other legal representatives
- Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
- Maintain a level of individual knowledge required for the role
- Effectively work with fee earners and secretarial team members
- Handle confidential information in line with the firm’s data security protocols
- Minute internal meetings

Experience and Knowledge
- Five GCSEs at grade C (or 4) or above, including English and Mathematics (or equivalent)
- High level of accuracy and attention to detail
- Enthusiastic and positive attitude with a general willingness to learn
- Strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties
- Good literacy and numeracy skills
- Working knowledge of MS Word and Excel
- Strong organisational and administrative skills
- Customer focussed
- Ability to cope under pressure
- Ability to work to deadlines
- An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
- Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities.
- Good organisation and time management skills

About us

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

**Benefits**:

- Minimum 25 days’ holiday plus bank holidays
- Holiday buy and sell scheme
- Hybrid working model
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions - providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy

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