Legal Onboarding Advisor

Job Title: Legal Onboarding Advisor
Salary: £23,000 Full-Time, Permanent, 35 hours
Location: Liverpool City Centre (Office based)
Shifts: Mon-Fri, Flexibility to work between the hours of 9am and 8pm
Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis
1x Saturday per month (mid-week rest day)

We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast paced legal firm in Liverpool City Centre

You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout
 
Responsibilities:

Carrying out administrative services, including liaising with clients, third parties and other businesses

Answering incoming calls and responding to client correspondence

Upselling case benefits, ensuring new claims conversions

Document all information according to Standard Operating Procedure

Adhere to SLA's and KPI's

Liaise with multiple internal departments to ensure claim progression

Adhering to legal requirements, industry regulations and customer quality standards set by the company

Ability to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manor.

Excellent telephone, data entry and typing skills.

Ability to learn new systems.

Self-drive, results orientated who can critically assess own performance.

Collecting and assessing accurate information and documents to proceed with a case

Assessing the merits of a claim against a set criteria and analysing client credibility

Requirements:

Legal training and / or qualification desirable

Understanding the principles of claims/legal industry is essential

Knowledge of customer service practices and principles

Knowledge of litigation funding, insurance/legal claims the financial service industry is desirable

Use of claims management and contact centre dialler systems desirable

Benefits:

Christmas closure & Birthdays off

"Personal Time" to attend external appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time