Wellbeing Front of House

2 weeks ago


London, United Kingdom Jobs in Fitness Full time

Are you a wellbeing enthusiast who loves interacting with people or are you starting out on your journey within the health space? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere?

We are hiring Wellbeing Customer Service associates for one of our clients, who have 3 sites in London, focussing in on all the elements of Bio-Hacking.
- £12/ hour
- Working Hours: Part and Full time options
- Opportunity to progress within the company

enhance personal knowledge, skills and experience, in order to enable development and progression.

**The Responsibilities**:
Your primary responsibility will be to provide exceptional customer service, addressing inquiries, resolving issues, and promoting overall client satisfaction. This role requires a strong commitment to promoting wellness, effective communication skills, and the ability to navigate and assist clients with various wellness-related services.
- Managing and closing all in-bound communications (from DM’s, to technical
support, to explaining studio policies and answering basic business
queries), ensuring a follow-up note or action has been set in the guest
profile to continue relations.
- Liaising with the wider team to efficiently solve guest queries (from lost
property to supporting PT) and sharing requests outside the GE realm to the
relevant internal team.
- Where possible, highlighting ‘how-to’s’ and features to support a seamless
class experience for their guests, when online classes are taking place.
- Actively engaging with the marketing team to know first-hand their products
and services, including any timely campaigns and events to give relevant
advice to guests.
- Monitoring and efficiently responding to feedback, both in-studio and online
(currently MBO, Facebook, Instagram, Google).
- Opening and closing of the studio.

**The Person**
- You are a people person; you are approachable, warm, relatable with a high
level of emotional intelligence.
- You are positive, confident, and naturally ‘service-oriented’ with an in
- built desire to make someone’s day
- You are self-motivated, curious, resilient, not easily overwhelmed and can handle yourself in challenging situations.
- You are flexible with your working hours between 08:30 - 19:00 and across weekdays and weekends.
- You understand health, movement and being well - without having to be an
expert.
- You are passionate about what we do and feel aligned on our brand
purpose.
- Experience in a customer-facing role; ideally within wellness, retail, or
hospitality.
- Great verbal and written communication skills.
- A practical problem-solver with the ability to process a variety of requests.
- Computer literate & tech savvy

**What the Company offers**:

- Unlimited access to the Company's offerings.



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