E-billing Specialist

2 weeks ago

Manchester, United Kingdom DWF Full time

e-billing Specialist
- This is a fantastic opportunity to join an award winning Legal business that can offer an amazing career path.

Due to internal promotions DWF Law are currently recruiting for 2 e-billing specialists

You will be ensuring timely on-boarding of e-billing clients, submitting e-bills (approx. 1000 per month), resolving e-billing issues and providing reporting solutions. The role of the E-billing Specialist requires you to have a great eye for detail and an ability to resolve problems quickly.

**Main function of job**:
Working as part of the e-billing team to drive process standardisation, best practice techniques and right first time delivery. Performing end to end process & controls reviews.

Working closely with Fee Earners, Partners and other billing stakeholders ensuring all matter management and work in progress on client matters is reviewed, billed and completed effectively.

**Main Duties**:

- Proactively overseeing on-boarding process for existing and new clients switching to an e-billing solution
- Supporting the Senior Billing Manager to deliver the long-term objectives of the department, delivery against operational targets, business requirements and SLA’s
- Preparing e-bill files in LEDES and XML formats for portal submissions, with a clear understanding of requirements with manual submission of PDF files
- Dealing with submission errors, using own technical knowledge and liaising with fee earners, clients and third parties to resolve them
- Working closely with client partners and the wider billing team to ensure eBill submissions are created in an accurate & timely manner
- Working with e-billing portals including TyMetrix, Legal Tracker, Collaborati and Tungsten;
- Maintenance of matter and timekeeper data in external systems
- Co-ordination of the e-billing work stream through the dedicated inbox
- Maintaining a close understanding of Work in Progress and disbursement balances
- Supporting the management of certain billing mailboxes & queries via telephone adhering to SLA deadlines
- Building strong partnership with the business to support the Senior billing manager with monthly e-billing reviews with Client Partners
- Perform root cause analysis & drive recommendations for process & KPI improvements

**Core skills & experience required**:

- Billing experience is essential
- Ability to work under pressure in a fast paced dynamic environment
- Excellent verbal & written communication
- Motivated, self-starter with the ability to work on own initiative and ability to manage and prioritise own workload, meet targets and deadlines
- Strong inter-personal skills
- Proactive in work ethic and strives for continuous improvement

**Benefits package and flexible working**:
We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

**About DWF**

DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we’ve listened to our clients and designed a range of services to meet these needs. We deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.

**We are not just a law firm**

We are not just a law firm; we are the world's only listed global legal business.

Our vision is to become the leading global provider of integrated legal and business services, building a global professional services business whose DNA is rooted in law. We achieve this through our Integrated Legal Management approach, as we are the only legal business to have acquired a recognised ALSP (Mindcrest) and to operate a range of busin

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