Customer Assistant

4 days ago

Tamworth, United Kingdom M&S Full time

**Key Accountabilities**

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve

Working Pattern

Monday 10:00-14:00

Tuesday 10:00-14:00

Wednesday 10:00-14:00

Friday 10:00-14:00

Saturday 10:00-14:00
**Key Capabilities**

**Working Pattern**

**Monday 10:00-14:00**
**Tuesday 10:00-14:00**
**Wednesday 10:00-14:00**
**Friday 10:00-14:00**
**Saturday 10:00-14:00**

**INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS**

**What we are looking for**

**We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers -and a motivation to know your stores performance and a want to improve it day on day / week on week will make you successful.**

**Purpose**

We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result,the purpose of the job role could evolve and develop along with our customer proposition and our products.
- The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the store’s overall performance.
- You will be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role.
- You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive, to ensure the most suitable customers are treated fairly and are well informed.
- As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till points supporting the wider store-team in delivering an outstanding shopping experience.
- You will place the customer’s best interests first, seeking to provide not only a great shopping experience, but with the overall aim to achieve the best possible outcome for customers in store each time.

**Key Capabilities**
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your own day and self-motivate throughout a shift.
- Supports line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
- Can adapt and listen to the customer’s needs in order to provide a positive M&S experience.
- Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a positive reaction from the team.
- Understands the need for change and positively supports the business as we evolve our Bank and Services model in stores.

**Key Accountabilities**
- Support the store targets for Bank & Services product introduction through personal delivery, delivery within your immediate team and through engagement and relationships across the store including with store leadership.
- Become the authority on the products that you are asked to introduce so that you can expertly introduce them to suitable customers in a compliant and positive manner.
- Always act with integrity and adhere to compliance requirements when introducing our financial products to our customers.
- Communicate with Store Leadership colleagues on successes and opportunities that you identify so that we can do things better.
- Share your knowledge and experience with store colleagues to help the store’s performance.
- Be aware of store level and bank performance to help consistently deliver suitable and compliant introductions to customers on our credit products.
- Approach suitable customers to introduce our Bank and Services financial products and discuss them using the M&S Bank approved script and Frequently Asked Questions responses.
- Serve our customers efficiently, thoughtfully, and compliantly -giving them the best experience that you can.

**Technical Skills / Experience**
- Ability to connect to our customers and establish relationships with other store colleagues as these will be key to your success in this role.
- Comfortable to start conversations with customers about our products including our M&S Credit Card in a compliant way.
- Self-drive and a determination and motivated to improve on your own performance and the store’s results.
- A solid basic level of digital capability.
- Self-accountable to stay up to date with training, new ways of working and adopt new digital enhancements as the

  • Customer Assistant

    2 months ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The work pattern for this vacancy is: Mon 1700-2100 Sat 1600-2000 Fri 0800-1200 Sat 1600-2000 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a...

  • Customer Assistant

    4 weeks ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The work pattern for this vacancy is: Mon 1700-2100 Sat 1600-2000 Fri 0800-1200 Sat 1600-2000 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a...

  • Customer Assistant

    2 months ago

    Tamworth, Staffordshire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsThe work pattern for this vacancy is: Mon Sat Fri Sat Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting...

  • Customer Service Assistant

    1 month ago

    Tamworth, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant - Nights **Location**:Tamworth, B78 1SS **Hours**:Part-Time Hours Available **Hourly Rate**: Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for...

  • Customer Service Assistant

    4 days ago

    Tamworth, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant - Nights **Location**:Tamworth, B78 1SS **Hours**:Part-Time Hours Available **Hourly Rate**: Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for...

  • Customer Service Assistant

    3 weeks ago

    Tamworth, United Kingdom Tamworth Borough Council Full time

    **TAMWORTH BOROUGH COUNCIL** **CUSTOMER SERVICES** **Customer Services Assistant** **£20,812 per annum pro rata** **Hybrid working contract** **25 hours per week** **Temporary contract until March 2024** Are you an experienced and passionate Customer Service Assistant looking for a part time opportunity in Tamworth? Tamworth Borough Council’s...

  • Customer Assistant

    3 weeks ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** The work pattern for this vacancy is: Week 1 Sun 9am-5pm tues 3pm-7pm wed 3pm-7pm thur 3pm-7pm fri 2.15pm-7pm week2 tues 3pm-7pm wed 3pm-7pm thur 3pm-7pm fri 2.15pm-7pm sat 9am-5pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    3 weeks ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** The work pattern for this vacancy is: week 1 mon 12pm-7pm tue 11am-3pm wed 11am-3pm thu 11am-3pm sat 1.15-7pm week 2 sun 11.15am-5pm mon 12pm-7pm tue 11am-3pm wed 11am-3pm thu 11am-3pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Service Assistant

    3 weeks ago

    Tamworth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Tamworth, B78 1SS **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    3 weeks ago

    Tamworth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Tamworth, B77 5PS **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Assistant

    2 weeks ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Work Pattern** **Week 1** **Monday: 17:00-21:00** **Wednesday: 17:00-21:00** **Thursday: 17:00-21:00** **Saturday: 08:00-17:00** **Week 2** **Monday: 17:00-21:00** **Tuesday: 08:00-17:00** **Friday: 08:00-12:00** **Saturday: 16:00-20:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    1 week ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Monday: 17:00-21:00** **Wednesday: 17:00-21:00** **Thursday: 17:00-21:00** **Saturday: 08:00-17:00** **Week 2** **Monday: 17:00-21:00** **Tuesday: 08:00-17:00** **Friday: 08:00-12:00** **Saturday: 16:00-20:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Customer Service Assistant

    2 weeks ago

    Tamworth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Tarnworth, B78 1SS **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Assistant

    1 week ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Work Pattern 1** Sunday 1000-1400 Mon 1600-2000 Tuesday 1700-2100 Wednesday 1600-1800 Thursday 1200-1600 **Work Pattern 2** Sunday 1230-1630 Monday 1700-2100 Wednesday 0800-1200 Thursday 1600-2000, Friday 1200-1600 **Work Pattern 3** Monday 0800-1200 Tuesday 1600-2000 Wednesday 1700-2100 Thursday 1600-2000 Saturday 0800-1200 **Work Pattern 4** Monday...

  • Customer Service Assistant

    1 week ago

    Tamworth, Staffordshire, United Kingdom Tamworth Borough Council Full time

    TAMWORTH BOROUGH COUNCILCUSTOMER SERVICESCustomer Services Assistant£20,812 per annum pro rataHybrid working contract25 hours per weekTemporary contract until March 2024Are you an experienced and passionate Customer Service Assistant looking for a part time opportunity in Tamworth? Tamworth Borough Council's customer service centre is at the heart of our...

  • Customer Service Assistant

    1 week ago

    Tamworth, Staffordshire, United Kingdom Namco UK Ltd Full time

    Namco Funscape are looking for enthusiastic people with a positive working attitude to join our team.We have vacancies for Customer Service Assistance within Soft play. You role will include working with customers, operating tills, general cleaning duties, replenishing stock and assisting with parties.Job Type: Part-timePay: £10.00-£11.44 per hourExpected...

  • Customer Service Assistant

    1 week ago

    Tamworth, Staffordshire, United Kingdom Tamworth Borough Council Full time

    TAMWORTH BOROUGH COUNCILCUSTOMER SERVICESCustomer Service Assistant - Tamworth Information Centre & Box Office£22,737 per annum pro rataSite based10 hours per weekPermanentSet in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is...

  • Customer Experience Assistant

    1 week ago

    Tamworth, Staffordshire, United Kingdom Simpson Strong-Tie UK Full time

    To provide a high level of customer service to our clients as part of the Customer service team and assist in managing our customer accounts. To input telephone sales orders and orders received from the Area Sales Managers for relevant territories. Provide basic technical support for customer's enquiries. To promote a team ethos and support Customer...

  • Customer Services Assistant

    2 months ago

    Tamworth, United Kingdom Central England Co-operative Full time

    Location- Tamworth - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- BROOKLIME WAY TAMWORTH STORE - 100129 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    2 months ago

    Tamworth, United Kingdom Central England Co-operative Full time

    Location- Tamworth - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- BROOKLIME WAY TAMWORTH STORE - 100129 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...