Customer Success Executive

6 days ago

Tamworth, United Kingdom Contechs Full time

Head Office Location : Tamworth, Staffordshire

Role can be Hybrid, Office based or Remote

Contechs are looking for an energetic Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline within the Technology sector.

**Role Responsibilities**
- Client prospecting and booking new business meetings.
- Initiating new business pipeline crucial for business growth.
- Log and update activity through CRM system to support you and the team in tracking and achieving targets.
- Utilise social media as a social selling tool and to help you establish your brand within the industry.
- Lead nurturing - managing and progressing Marketing Qualified Leads.
- Provide regular customer feedback to Sales and Technical Directors.
- Execution and support for marketing campaigns.
- Attend events and exhibitions as necessary to raise company profile.
- Provide sales support on marketing campaigns when required including events, offers and incentives.
- Build prospect reports and build your own knowledge of your target market.
- Establish long-term customer and internal relationships based on trust.

**Experience & Qualifications (Desired, not necessarily required)**
- Educated to degree level.
- First-rate communication and written English skills - only highly articulate and effective communicators will be successful in this role.
- Sales, call centre or customer service experience.
- Customer facing experience - able to demonstrate aptitude and suitability in a previous role.
- Experience a CRM System.
- Knowledge of: engineering design (CAD) and manufacturing processes and associated software would be a distinct advantage.
- Experience of using social media for business.

**The Professional Individual**
- High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
- Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
- First rate interpersonal skills and approachable nature
- Excellent command of language both written and verbal
- Excellent telephone manner
- Has a passion for technology and always aspires to learn more
- Understands how to offer value to a customer
- Wants to work as part of a team to bring collective success to the business

Excellent opportunity with immediate starts available.

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

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