![Dorset HealthCare University NHS Foundation Trust](https://media.trabajo.org/img/noimg.jpg)
Iuc Team Leader
6 days ago
**The key focus of the role will be**:
To provide and ensure a consistently safe, responsive and patient-focused service to those requiring assistance and information from Urgent Care Services for the Trust.
The primary purpose of the post holder is to ensure that all calls into the centre are answered in a timely and professional manner. Maintaining telephone service level performance is the number one priority at all times. At times when demand permits it, the post holder will provide supervision and support to Call Advisors in the form of performance appraisal, call monitoring, feedback, regular 1 to 1 and team meetings, break allocation and other administrative process as required. To escalate issues asappropriate to the IUC Duty Manager.
To represent and uphold the values of the Trust at all times.
The post holder will report to IUC Duty Managers.
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