Iuc Team Leader

2 weeks ago


Ferndown, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

**The key focus of the role will be**:
To provide and ensure a consistently safe, responsive and patient-focused service to those requiring assistance and information from Urgent Care Services for the Trust.

The primary purpose of the post holder is to ensure that all calls into the centre are answered in a timely and professional manner. Maintaining telephone service level performance is the number one priority at all times. At times when demand permits it, the post holder will provide supervision and support to Call Advisors in the form of performance appraisal, call monitoring, feedback, regular 1 to 1 and team meetings, break allocation and other administrative process as required. To escalate issues as
appropriate to the IUC Duty Manager.

To represent and uphold the values of the Trust at all times.

The post holder will report to IUC Duty Managers.

**You will have**:
Leadership skills that align to Dorset HealthCare’s core values and behaviours that provide a sense of direction to people, teams and the Trust overall.

Skills in judgement, diplomacy, negotiation, problem-solving and influencing, with the ability to deal appropriately and professionally with challenges and resistance to change.

An example rota is attached but all applicants must have flexibility to cover sickness/leave during night shifts occasionally 1900-0700.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.


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