Technical Advisor

4 months ago


BurtonOnTrent, United Kingdom Central Staffing Solutions Limited Full time

**Technical Support Advisor**

Due to expansion, I am working in partnership with a prestigious client who are looking to recruit for an experienced **Technical Support Advisor** to join their team on a full time, permanent basis.

This is a unique opportunity to join a company who values its employees, offers excellent progression opportunities alongside competitive rates of pay.

**Previous experience in a similar role would be advantageous, however full training is provided.**

**Transport is essential due to clients location**

**About the role**:

- Salary up to £24,000 per annum - salary is dependent on experience
- **Monday to Friday**

**What we can offer you**:

- Genuine progression
- Competitive Salary
- A Great Work Environment
- Free On-site Car Parking

**About the role**:

- Progress technical queries from the Operation
- Diagnose, fix, and escalate service incidents
- Capture and record accurate data within systems
- Resolve customer support issues
- Troubleshoot and diagnose hardware issues
- Follow processes and procedures to a successful conclusion
- Provide excellent customer service

**About you**:

- **Transport is essential due to clients location**:

- Previous experience of working in a customer service / call centre / help desk / line support setting
- Experience working in a fast-paced environment
- Problem Solving Abilities
- Excellent communication skills
- A willingness to learn and succeed.
- A desire to improve and develop.
- Competent in the use of Microsoft Office products, especially Word & Excel

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your current notice period?

**Experience**:

- Customer Service: 3 years (preferred)
- Call Centre: 2 years (preferred)
- Helpdesk: 2 years (preferred)

Licence/Certification:

- Full UK Driving Licence (preferred)

Work Location: In person

Reference ID: TS - BU


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