Shops Team Leader

4 weeks ago

St Andrews, United Kingdom St Andrews Links Trust Full time

St Andrews Links is a dynamic organisation responsible for the world's most renowned public golf complex. Recognised around the world as the Home of Golf, St Andrews Links is home to the world’s most famous Links; the Old Course; six other award winning courses, a state of the art Golf Academy, three Clubhouses and five retail stores.
- Assisting the Shops Manager to provide quality line-management to the team of Sales Associates and visual merchandising associates; enabling their engagement and promoting their performance across the breadth of their role.
- Assisting the Shops Manager to Implement and monitor KPI’s set out and agreed with the Shops Manager for self, sales associates and visual merchandising associates. To achieve all sales targets, ATV, conversion rate, daily targets, knowledgeable on data system reporting, team briefs, stock takes, stock checks, weekly functional reports, orders and induction of new staff.
- Knowledgeable on time tracking software systems
- Confident in use of Excel, Word and PowerPoint
- Assist in workforce plans to meet operational needs, customer demand and in line with financial budgets
- Communicate service standards with confidence and consistency to deliver unique and memorable experiences for all our customers and ensure these standards are always met
- Ensure all team members are aware of, and play their part in achieving sales targets, ATV and conversion rates.
- Ensuring the team deliver on merchandise standards within each retail outlet
- Assisting the Shops Manager to instil a sense of responsibility in every team member, to play their part in ensuring visual merchandising is of the highest standards at all times, and drives customer choices to meet sales targets and quality of experience
- Have extensive product knowledge to train colleagues and enhance the customer experience
- Ensure stock rotation and stock control processes are accurate and consistent to maximise sales at all times
- Assist the Shops Manager with training of all staff on till systems, product knowledge, visual merchandising, customer service and all company policies, etc.
- Be proactive in sharing open and honest feedback and observations to the Shops Manager so we consistently deliver exceptional customer and colleague experiences and turn these into practical suggestions to support continuous improvements
- To be proficient in cash handling/banking procedures
- Adherence to the Trust’s Health and Safety policy and procedures.
- Develop the visual merchandise plan for every quarter and empower the team to deliver, whilst consistently monitoring performance and provide constructive feedback.
- Weekly check ins with all staff to monitor health and wellbeing as well as performance.
- Any other duties that may be required.

**Company Pay & Benefits**
- Pension scheme enrolment - All eligible employees are auto enrolled in a pension scheme
- Links golf ticket - We are home to seven 7 unique golf courses: Strathtyrum, Eden, Jubilee, New, Balgove, the Old Course, and our newest addition, the Castle Course.
- Staff discount in our shops, food and drink venues and the Golf Academy from day one of employment
- Eligible for discretionary, non-contractual employee bonus scheme
- Eligible for Staff Travel to Work Support Scheme which provides an allowance to contribute to the cost of travel to the workplace.
- Enhanced maternity pay to all eligible employees
- Annual leave - enhanced annual leave with all employees: 31 days per annum including public holidays on appointment increasing to 35 after 4 years continuous service
- Free on-site parking
- Recommend a friend to work with us and receive a £200 voucher to spend across The Links
- Cycle to work scheme through a salary exchange, enabling you to purchase a bicycle and relevant equipment
- Staff uniform

We at the Home of Golf write our own history, why don’t you join us and write your own.

**Job Types**: Full-time, Permanent

**Salary**: £26,208.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount

Work Location: One location

Application deadline: 31/03/2023
Reference ID: SAP

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