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Customer Care- New Homes

3 months ago

Fleet, United Kingdom Deverell Smith Full time

**Job details**:
**Posted**

01 February 2024

**Salary**

£31000 - £32000 per annum

**Location**

Fleet

**Job type**
- Temporary**Discipline**
- Property Sales, Lettings & Customer Care**Reference**

538273_1706803079

**Contact Name**

Mary Kuchina

**Job description**:

- I'm looking for an experienced New Homes Customer Care Advisor to join my clients aftercare team in Fleet.
- As an advisor, you will be covering plots and providing updates to customers within the warranty period.
- Whats in it for you?
- Base salary £31,000
- Monday to Friday
- 2 days working from home
- Weekly Pay + Holiday Pay

**Your responsibilities**:

- Keep purchaser's plot file information up to date.
- Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
- Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
- Record dates of customer visits and log all defects identified.
- Carry out all necessary calls in relation to the customer journey.
- Carry out general administrative duties.