Advocacy Support Officer

4 weeks ago


Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Job overview

Advocacy Support Officer - Cardiff & Vale of Glamorgan region

Permanent

Band 4, 30 Hours

Ability to speak Welsh - Desirable

Main Duties of the job

The post holder will be the first point of contact to members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care, service or treatment.

The post holder will be an experienced administrator, providing comprehensive support to the Complaints Advocates including arranging meetings, and taking minutes and drafting paperwork. The post holder will co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner.

The post holder will also attend client a meetings to support the advocate by making a note of key issues which will later be used to prepare correspondence.

The post holder will be responsible for preparing regular reports for Llais by analysing data from multiple sources, ensuring that areas of concern are reported to the Regional Director for remedial action and to inform future work.

Working for our organisation

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

We support people who want to make a complaint about the health and/or social care they have received. Complaints advocacy is an important part of our work as complaints can be a powerful catalyst for improvement.

Job Description Main Responsibilities



  • Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

    Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...


  • Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

    Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...


  • Cardiff, Cardiff, United Kingdom Advocacy Support Cymru Full time

    This role is funded by the National Lottery Community Fund About Us Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees. About You You will have significant experience working with vulnerable...


  • Cardiff, Cardiff, United Kingdom Advocacy Support Cymru ASC Full time

    The post holder will provide support to people in relation to their medication, treatment and care, ensuring that they understand and can access their rights, within the context of Independent Advocacy as set out in the Advocacy Charter and Code of Practice. IMHAs are expected to provide a duty advocacy role as part of a rota which includes occasional...


  • Cardiff, United Kingdom Stonewall Full time

    Stonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. Over the last 30 years, we have helped create transformative change in the lives of LGBTQ+ people in the UK. Our campaigns...


  • Cardiff, United Kingdom Safer Wales Ltd Full time

    Job description **Whole System Approach are looking for a Case Worker** **Salary: £24,302- £25,053 - £25,828 pa** Hours: 21.75hours (3 days) per week, based in Cardiff City Centre, Cardiff Custody Suite,** **and with women in the community, on a permanent basis to 31 March 2025, may be extended pending further funding. **Job Outline**: - To provide...


  • Cardiff, United Kingdom CCAWS Full time

    **Job Vacancy - Immediate Start** **Office Administrator** 37.5 hours per week 9.00-5.00pm CCAWS is a mental health charity in Cardiff providing counselling, befriending and advocacy services. We are looking to recruit a highly motivated and skilled individual to provide office & administrative support to our dedicated team of staff and volunteers. The...


  • Cardiff City, United Kingdom Safer Wales Full time

    **Whole System Approach - Case Worker based in Cardiff.** **Job Outline**: - **To identify and inform on issues, needs and gaps in services for Ethnically Diverse women.** - To provide specialist gender specific support and advocacy to ethnically diverse women involved in the criminal justice system including women who have experienced domestic/sexual...


  • Cardiff, United Kingdom Orange Recruitment Full time

    Ariennir y prosiect hwn gan Gynllun Prif Grantiau Gwirfoddoli Cymru Llywodraeth Cymru, a weinyddir gan CGGC This project is funded by Welsh Government’s Volunteering Wales Main Grants Scheme, administered by WCVA **About the role** ‘Gyda’n Gilydd’, which translates as ‘Together’, is an exciting new project that represents ASC’s Service...


  • Cardiff, United Kingdom Orange Recruitment Full time

    The Marine Conservation Society is recruiting for a Parliamentary Affairs Officer. **Location**:Cardiff, Wales (with hybrid working options and travel to meetings and events in Cardiff and London, with occasional overnight stays) **The Organisation** We are the Marine Conservation Society, a UK charity fighting for a cleaner, better-protected, healthier...


  • Cardiff, United Kingdom Hays Business Support Full time

    Your new company You'll be working for a large public sector organisation based in the centre of Cardiff. Your new role You will work with colleagues in the recruitment team to undertake all aspects of advertising vacancies and on-boarding successful candidates. Responsible for undertaking processing activity including posting job adverts, issuing...


  • Cardiff, United Kingdom Marine Conservation Society Full time

    **Parliamentary Affairs Officer** Cardiff, Wales (with hybrid working options and travel to meetings and events in Cardiff and London, with occasional overnight stays) **The Organisation** We are the Marine Conservation Society, a UK charity fighting for a cleaner, better-protected, healthier ocean: one we can all enjoy. Right now, our ocean is at a...


  • Cardiff, United Kingdom Victim Support Full time

    Do you have a passion for creating strong digital content, especially for social media channels? Are you looking for a role in a charity that makes a difference? If so, we'd love to hear from you. We're looking for a full-time Digital Engagement Officer to maintain and develop Victim Support’s social media channels and websites. The post will either be...


  • Cardiff, United Kingdom Victim Support Full time

    Do you have a passion for creating strong digital content, especially for social media channels? Are you looking for a role in a charity that makes a difference? If so, we'd love to hear from you. We're looking for a full-time Digital Engagement Officer to maintain and develop Victim Support’s social media channels and websites. The post will be...

  • Office Manager

    3 weeks ago


    Cardiff, United Kingdom Reed Business Support Full time

    Are you looking to join an thriving construction company as an Office Manager? Would you like to work for a company who make work fun and embrace a positive work culture ? This is a great opportunity for someone who wants to implement their own processesand make the role their own. What you’ll be doing: - Office Co-ordination - Support with...


  • Cardiff, United Kingdom Orange Recruitment Full time

    The post holder will provide support to people in relation to their medication, treatment and care, ensuring that they understand and can access their rights, within the context of Independent Advocacy as set out in the Advocacy Charter and Code of Practice. IMHAs are expected to provide a duty advocacy role as part of a rota which includes occasional...

  • Data Quality

    3 weeks ago


    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Data Quality & Reporting Officer to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. This role is a 12 month maternity cover opportunity up to 14/06/24. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have...


  • Cardiff, Cardiff, United Kingdom The Marine Conservation Society Full time

    Parliamentary Affairs Officer Cardiff, Wales (with hybrid working options and travel to meetings and events in Cardiff and London, with occasional overnight stays) The Organisation We are the Marine Conservation Society, a UK charity fighting for a cleaner, better-protected, healthier ocean: one we can all enjoy. Right now, our ocean is at a tipping point....

  • Caseworker

    4 days ago


    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Specialist Support Caseworker to join the National Contact Centre team in Cardiff, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer...

  • Support Worker

    3 weeks ago


    Cardiff, United Kingdom Bawso Full time

    Bawso is the lead organisation in Wales providing practical and emotional support to black minority ethnic (BME) and migrant victims of domestic abuse, sexual violence, human trafficking, Female Genital Mutilation and forced marriage. We are seeking to appoint for the following positions to join our dedicated Diogel team. Diogel Project provides practical...