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Advocacy Support Officer
4 months ago
Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.
Job overview
Advocacy Support Officer - Cardiff & Vale of Glamorgan region
Permanent
Band 4, 30 Hours
Ability to speak Welsh - Desirable
Main Duties of the job
The post holder will be the first point of contact to members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care, service or treatment.
The post holder will be an experienced administrator, providing comprehensive support to the Complaints Advocates including arranging meetings, and taking minutes and drafting paperwork. The post holder will co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner.
The post holder will also attend client a meetings to support the advocate by making a note of key issues which will later be used to prepare correspondence.
The post holder will be responsible for preparing regular reports for Llais by analysing data from multiple sources, ensuring that areas of concern are reported to the Regional Director for remedial action and to inform future work.
Working for our organisation
Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.
We support people who want to make a complaint about the health and/or social care they have received. Complaints advocacy is an important part of our work as complaints can be a powerful catalyst for improvement.
Job Description Main Responsibilities
