Education Customer Support

7 months ago


Gateshead, United Kingdom LexiaUK Full time

**Implementation & Support Adviser, Full time Gateshead.**

**Basic of £24,969.60 per annum. Plus Incentive Scheme, Pension, Benefits and Holiday Package of up to 37 days inc. Bank Holidays.**

**Who we are**

**Who we are looking for**

**Benefits include**: salary top-up incentive scheme, company pension, Perk Box, Health Shield and holiday package of up to 37 days (inc. Bank holidays). Our modern, top floor office provides stunning views of Tyneside and is conveniently located next to local transport links and amenities.

**Duties / Responsibilities**:

- Responsible for delivering exceptional customer service, targeted to deliver a number of sessions per week
- Maintain and increase usage of our software within schools
- Provide online support and training to customers (largely primary and secondary schools)
- Outbound appointment making
- Host webinars
- Generate leads for our sales team (incentivised scheme)
- Maintain accurate records on our Customer Relationship Management System
- Contribute to training and support materials development
- Provide timely feedback to your line manager

**Essential Abilities**:

- Ability to be adaptable in order to meet the demands of this developing role.
- Excellent communication skills (written and verbal)
- Excellent ICT skills - Microsoft Office, in particular PowerPoint
- GCSE Grade C or higher in Maths and English.
- Required to take holidays out of school term time.
- Pass a DBS check as working with school data
- Has the capacity to work from home if required, e.g. COVID-19 restrictions.

**Desirable Abilities**:

- Training experience and or teaching/classroom experience
- Knowledge and experience in how children learn to read.
- Experience with web conference presentations/training.
- Own car with a full driving license as on occasion you may be required to work offsite.

**To Apply**:
Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £24,969.60 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: LUK-IMPS-0122



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