Software Trainer

2 weeks ago

Leeds, United Kingdom EMIS Group Plc Full time

**Software Trainer**

The Software Trainer will sit as part of our excellent Quality and Training team here at EMIS. This is a fantastic opportunity to deliver success across the business and also to our customers.

**Our Vision and Your Impact**

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

As part of our service delivery team, you will be responsible for providing training and support to new and existing colleagues within EMIS, as well as our valuable customers. This will be a multifunctional role with inducting new starters into the business, as well as delivering soft skills and technical training to various colleagues at all levels. Whilst adhering to company standards, there will be a requirement to identify and react to trends within the organisation in order to implement suitable training programmes.
- This software trainer role will be a hybrid working position, with a requirement to be in our Leeds office a minimum of 1 day a week to provide on-site training. There may be occasions where this is more due to the type of training you will be providing. _

**What you’ll do**

As a Software Trainer your key duties will include:

- Onboarding, coaching, and training of our support colleagues to deliver an outstanding customer experience.
- Responsibility for driving and managing the quality program across the business.
- Delivering quality assessments and audits in line with customer service and operational requirements.
- Assist and lead in the design and development of training programmes which facilitate learning and development.

**Who you’ll be**
We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.
- Previous experience in a similar IT training role, including delivery of hardware and software training
- A good understanding of both virtual and onsite training programmes.
- Excellent communication skills both written and verbal.
- Passion for delivery of training and customer-facing services at a world-class level.
- Knowledge of the healthcare market in a training setting would be advantageous but not essential.

**What We’ll Give You**

As well as a competitive salary, you will also receive 25 days holiday, excellent employer pension contribution, access to LinkedIn learning and other lifestyle discounts. To make sure you are never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to physio, reflexology, and much more, totalling over £2000 a year.

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