Part Time Night Receptionist

2 days ago


Bournemouth, United Kingdom Hilton Bournemouth Full time

As Night Receptionist, you will provide Front Desk services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits and Food & beverage related tasks as required. A Night Receptionist contributes to the first impressions of our Guests and therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Night Manager and Supervisor are kept fully aware of any relevant feedback from guests and other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- Complete Night Audit procedures as required
- Assist with Room Service, Bar Service and Conference & Banqueting set up as required
- Assist the Night Manager in emergency situations

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: From £10.56 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Bournemouth, BH2 5EL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Reference ID: PTNR


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