Administrative Assistant

4 weeks ago

Cardiff, United Kingdom Cardiff University Full time

**Advert**

**Administrative Assistant - Student Records and Services**

An opportunity has arisen for an enthusiastic, motivated individual to join the Professional Services Team within the Division of Continuing and Professional Education (CPE). Based within the Student Records and Services Team, you will be one of a team providing a full range of front-line administrative support in the areas of student enquiries, enrolment, data maintenance, assessment and awards.
- Cardiff University offers many excellent benefits, including 32 days annual leave (plus bank holidays) pro-rata for part-time hours, local pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.
- This is a part-time (14 hours per week) role, open-ended and is available immediately.**Salary**: £22,197 - £24,144 per annum, pro rata for hours worked. (Grade 3)-
**Date advert posted: Thursday, 1 June 2023**

**Closing date: Thursday, 15 June 2023**

**Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.**
- Working to objectives and priorities agreed by the Student Records and Services Administrator, to support the day-to-day operation of the Student Records and Services support and development activities.**Key duties**
- Developing a good understanding of the range of activities undertaken within Continuing and Professional Education.
- Acting as the initial and primary point of contact for all enquiries to the Enquiry Desk, responding to and/or directing enquiries to relevant personnel and/or information sources where necessary (it is estimated that this will account for 80% of the role at peak periods).
- Ensuring that any issues raised by students or staff via the Enquiry Desk are addressed effectively and efficiently, referring to senior staff as appropriate and implementing any necessary changes to procedures or conduct if required.
- Accepting and processing online enrolments and relevant supporting documentation, collecting payment and maintaining the enrolment database.
- Processing refunds for cancelled courses and student withdrawals in a timely manner and liaising with the finance team with respect to the issue of these refunds.
- Supporting the Student Records and Services Administrator in maintaining accurate student records on SIMS, CPE’s Student Information Management System, assisting with routine data validation and system testing as required.
- Assisting with the preparation of student credit histories and other material in response to information requests and queries from students and staff.
- Assisting with the preparation of material (e.g. student transcripts) for the University Award & Progress Committee to ensure that eligible students receive their awards and certificates in a timely manner.
- Assisting with the preparation of standard statistical information as may be requested from time to time.
- Supporting the Student Records and Services Administrator in the processing of accurate assessment and award records.
- Liaising with Co-ordinating Lecturers, Tutors and students (where appropriate) over a range of matters relating to the administration of assessment and awards.

**General duties**
- To process incoming and outgoing post.
- Supporting the work of the team, contributing to team meetings, developing good practice within the team and assisting colleagues in their work.
- Contributing to the review and improvement of processes and procedures.
- Assisting with the arrangements and preparation for the annual award ceremony, and other events such as Open Day.
- Undertaking enrolment of students via the SIMS IPP module at peak times of activity, or in the absence of other staff.
- Supervising temporary/seasonal staff during peak times of activity, providing routine training or guidance using standard information.
- To participate in School and University networks, committees and forums as may be relevant to the role, under the guidance of the Administrator and Executive Officer.
- To service such committees and ad hoc working groups as may be necessary and reasonable.
- To act in accordance with the University’s Equality and Diversity Policy.
- You may be asked

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