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Housing Services Officer

4 months ago

Falkirk, United Kingdom Link Group Limited Full time

**Housing Services Officer**

This post is based at Link Housing's Falkirk office. However, hybrid working is available with this role.

**The Role**

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Housing Services Officer’s are responsible for the delivery of quality housing, estate and property management services to our customers. The postholder will ensure that the allocation sign ups and settling in visits are conducted in accordance with Link's policies and procedures, manage, report and carry out abandonments/evictions in accordance with procedures and undertake regular annual tenancy visits.

The postholder will also be required to ensure effective arrears management and take action in line with policy and procedure, as well as actioning and resolving anti-social behaviour complaints.

Based in Falkirk, a significant proportion of work will be out-with the office environment, post holders will be required to hold a current driver's licence and have their own transport during business hours.

**About You**

It is also essential that you have experience of all aspects of dealing with wide range of housing management issues, in particular arrears control, void management, Anti Social Behaviour and tenant participation as well as demonstratable experience of working in partnership with other voluntary agencies or professional bodies.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

You can hear more about what it takes to be a Housing Services Officer from our employee testimonial here.