Home Care Coordinator

4 months ago

Bognor Regis, United Kingdom Right at Home - Chichester & Bognor Regis Full time

**Care Coordinator**

**Location**: Chichester

**Salary: £25,500- £26,000 + quarterly bonus**

**Part Time or Full Time**

**Monday - Friday We can offer this role as Part Time or Full Time 20 - 40 Hours per week**

**_ Are you looking to join a Multi Award-winning Homecare provider with a true family feel team that really values and appreciates their workforce? We are not just any care provider, we are an award winning provider who puts their team first_**

We are looking for an experienced Care Coordinator to join our growing team.

**We offer**:

- £25,500 - £26,000 + bonuses quarterly bonus scheme
- Access to the Company Electric Car Scheme
- 23 Days paid holiday + Bank Holidays
- Private Pension scheme
- Bluelight Card
- Laptop and mobile phone
- Office team breakfast and lunches
- Quarterly Bonuses
- Excellent training and ongoing support
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home Chichester & Bognor Regis, you will play an integral part in managing the daily communications and care scheduling of our team and clients. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met.

**Main duties and responsibilities**:

- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of CQC Outstanding.
- To ensure the scheduling is carried out efficiently enabling the Care
- Assistants to spend the allocated care time with each Client and to allow for travel time
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure any changes to Client or CareGiver needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage CareGivers expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- Report weekly on recruitment needs, gaps in rotas, risks, CareGivers availability and concerns to Registered Manager and Owners
- To identify and match the most suitable CareGivers for each package
- To produce consistent, fortnightly rosters and provide CareGivers and

Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.

**Qualifications and Experience**
- Experience in a customer service setting, building up relationships
- Essential
- Use of a scheduling recording system
- Previous Domiciliary Care experience
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads
- Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.
- Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics_

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