Fraud Prevention Administrator

3 weeks ago


Leeds, United Kingdom Jo Holdsworth Recruitment Full time

**Job Profile**

You will be working from our client’s fraud reports, to identify fraudulent transactions made on their grocery’s website. A keen eye for detail is needed, excel knowledge is a must. Previous fraud experience would be beneficial.You will need to be able to use different computer systems proficiently and deal with contact over the telephone.

**Responsibilities**
- Working through queries via a ticketed system.
- Dealing with potential fraudulent orders
- Liaising with different departments / stakeholders
- Liaising with banks, the police, and the Benefits Agency on occasions when necessary.
- Updating customer information in the company database.
- Making outbound calls to customers (not high volume)
- Performing administrative tasks surrounding the day-to-day enquiries.
- Escalating problems to other teams where necessary.

**Experiences, skill set and/or qualifications required**
- Capable of working in a fast-paced environment under pressure.
- Confidence dealing with difficult situations is essential.
- Quick at picking up new systems and working on various IT systems.
- Extremely trustworthy.
- Excellent eye for detail and observant.
- Flexibility.
- Excellent communicator, both written and verbal.
- Experience in a customer service role is desired but NOT essential.

**Hours**:37.5 hours 5 days over 7 with one weekend day included, between 8.30 - 4.30 / 9-5.

**Location**:Morley (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH)

**Salary**:£11.11 per hour
- (Jo Holdsworth Recruitment - Recruitment Agency)_

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £11.11 per hour

**Benefits**:

- Work from home

Schedule:

- Day shift
- Every weekend
- Weekend availability

Work Location: Hybrid remote in Leeds

Reference ID: CS



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