Fraud Prevention Administrator
3 weeks ago
**Job Profile**
You will be working from our client’s fraud reports, to identify fraudulent transactions made on their grocery’s website. A keen eye for detail is needed, excel knowledge is a must. Previous fraud experience would be beneficial.You will need to be able to use different computer systems proficiently and deal with contact over the telephone.
**Responsibilities**
- Working through queries via a ticketed system.
- Dealing with potential fraudulent orders
- Liaising with different departments / stakeholders
- Liaising with banks, the police, and the Benefits Agency on occasions when necessary.
- Updating customer information in the company database.
- Making outbound calls to customers (not high volume)
- Performing administrative tasks surrounding the day-to-day enquiries.
- Escalating problems to other teams where necessary.
**Experiences, skill set and/or qualifications required**
- Capable of working in a fast-paced environment under pressure.
- Confidence dealing with difficult situations is essential.
- Quick at picking up new systems and working on various IT systems.
- Extremely trustworthy.
- Excellent eye for detail and observant.
- Flexibility.
- Excellent communicator, both written and verbal.
- Experience in a customer service role is desired but NOT essential.
**Hours**:37.5 hours 5 days over 7 with one weekend day included, between 8.30 - 4.30 / 9-5.
**Location**:Morley (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH)
**Salary**:£11.11 per hour
- (Jo Holdsworth Recruitment - Recruitment Agency)_
**Job Types**: Full-time, Temporary contract, Temp to perm
**Salary**: £11.11 per hour
**Benefits**:
- Work from home
Schedule:
- Day shift
- Every weekend
- Weekend availability
Work Location: Hybrid remote in Leeds
Reference ID: CS
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