Service Coordinator

2 weeks ago

Kingswinford, United Kingdom Totalkare Ltd Full time

**Purpose**

A fantastic opportunity awaits an experienced individual to join a thriving and continuously growing company as a Service Coordinator.

**Job Role**

A skilled service coordinator to support the service manager and aftersales department. Using modern software the individual will need to schedule a team of engineers across the country for both planned and reactive maintenance and installation projects, ensuring all jobs are completed efficiently, on time and profitably. You will arrange reactive work within the customers SLA times to ensure compliance and be able to manage customer expectations by giving them realistic updates.

You will provide first line support for customer and engineer issues and support the service manager in all aspects including reviewing departmental KPIs and reports on a regular basis.

**The Package**
- Salary range of £26,000 - £28,000 depending on experience
- 37 Hour working week.
- 25 Days Holiday plus 8 Bank Holidays
- Uncapped commission and earning potential for own sales of Service Contracts and Online Training.
- Full initial training
- Further development opportunities
- Modern offices with excellent facilities
- Incremental increases in holiday entitlement
- “Ministry of Fun” social activities funded by the business.
- Stakeholder Pension scheme
- Medicash Benefits, e.g. dental, private GP, optical, physio etc.
- Critical illness cover
- Enhanced sick pay
- Cycle-to-work scheme
- Death in service benefit
- Long service awards
- Monthly recognition and reward opportunities
- On-site gym facilities
- Full-time, Permanent

**Key Duties and Responsibilities**

**You**

As a Service Coordinator, your essential duties and responsibilities will be;
- Managing the work of a team of field-based engineers in line with planned and reactive requirements
- To work alongside both the internal and external team in a professional manner
- Making and receiving telephone calls
- Liaise with employees at all levels across all departments of the business
- Deputising for the Service Manager as required
- Review departmental reports and KPIs on a regular basis
- Create monthly service reports
- Supervision of the service department when required
- Ensuring that company policies and procedures are adhered to
- Show positivity in your work, the company and your colleagues
- Invoicing work to customers on time and accurately
- Involvement with our CRM and support system supplier meetings to improve systems and processes.

**Us**

We are passionate about equipment for commercial vehicle workshops and care about our people and want them to grow and develop with us. We appreciate hard work and good values ahead of experience, although it’s great if you have both.

We want to involve our people in the decisions that affect them. This is our CAUSE. We want our employees to feel Challenged to improve and progress, Appreciated by their colleagues and managers, United to work together towards our common goals, Secure in their job, and Empowered to make the decisions they need to make.

**What we need you to have**

Our growing company welcomes anyone willing to learn and adapt. To be a good Service Coordinator you must communicate well, listen to customers, and be organised. You should be patient and helpful, pay attention to details, and work well with others. You must be professional and keep critical information private. It's also essential to be cheerful and willing to learn.

While we consider all applicants, the following experiences are highly desirable for the Internal Sales Administrator position:

- Teamwork and Collaboration with the broader team and other departments is essential.
- Ability to lead team meetings in Supervisor’s absence.
- Knowledge of Microsoft Office apps and modern cloud-based CRM systems is essential. Knowledge of NetSuite is desirable.
- Previous Experience in a Service Support or Administration Role
- Previous Customer Facing Experience desirable.
- Knowledge of the Garage Equipment Industry is desirable.
- Ability to spot trends in data and make informed decisions to support service strategies.
- UK geographical knowledge preferred but no necessary
- Excellent Organisation skills
- Excellent Customer Service Skills
- Excellent communication skills
- Excellent Attention to detail

**Our teams will say you’re**
- Incredibly customer focused
- Responsible and accountable for your performance
- Deadline Driven
- Pragmatic and able to work from own initiative
- Open and collaborative
- Responsive
- A clear communicator

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus schem

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