Accounts Helpdesk Assistance

2 weeks ago

Sheffield, United Kingdom Irwin Mitchell Full time

**3772**

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ - something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm - we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

**Your Role and What You'll Be Doing**

Working as an Accounts Helpdesk Assistant, you’ll be responsible for supporting our internal clients and processing transactions in line with documented procedures and to agreed SLA’s, ensuring that transactions are compliant with Irwin Mitchell’s policy and the Solicitors Accounts Rules.
- Taking Credit Card payments from clients both face to face and over the telephone and posting them to our Financial Management system, 3e.
- Checking that cheques are banked within two days and highlighting where breaches are occurring.
- Processing transactions relating to legal matters as requested by case handlers.
- Logging and sending boxes to archive.
- Sorting post and delivering around the department
- Logging stationary and ordering stock when needed.
- Obtaining signatures on the cheque report and any other documents signed as needed
- Understanding the roles of colleagues in all areas of Financial Operations, recognising the end to end processing of transactions to be able to work flexibly and deal with, or refer queries in a timely manner.
- Use judgement to escalate any issues appropriately to the Team Leader.

**Please note, this is a part time position of 21 hours**

**About You**
- General Accounting / Book keeping experience.
- Proven customer facing experience.
- Experience of delivery to deadlines.
- Ideally, you may already have some knowledge of 3e or similar systems, but this isn’t essential.
- Be comfortable communicating with all colleagues throughout the organisation.
- Proven accuracy and attention to detail.
- Excellent working knowledge of Excel.

**Our Benefits - What We Can Offer You**
- 25 days annual leave, with the opportunity to buy additional leave
- Two fundraising days in a year to give back to the community (fully paid)
- Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture.

**Additional Information**

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

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