Customer Service Administrator

4 weeks ago


Basingstoke, United Kingdom Pertemps Basingstoke Full time

Customer Service Administrator
Pertemps are currently recruiting for a Customer Service Administrator to join a prestigious Logistics company who work with one of the leading supermarkets. Based in their head office in Chineham, Basingstoke. This is a full-time, 6-month fixed term contractwith the possibility to go permanent. We have two different shift patterns on offer.- 4 on 4 off, 1200 - 0000
- 4 on 4 off, 1400 - 0200

Responsibilities as a Customer Service Administrator,- Log and reply to customer queries
- Escalate any live issues as appropriate
- Tracking vehicles and completing specific trackers and performance reports
- Building and maintaining solid relationships with depots and customers
- Assist with resolving live issues where needed
- Analyse a number of systems to identify trends in service failures

Requirements:

- Previous customer service experience
- Experience working in a transport/ logistic sector is desirable
- Strong IT skills
- Ability to work well under pressure
- Flexible working approach and a real team player
- Excellent written and verbal communication skills
- Strong ambition to add value to a team.

Our client is offering a salary of £24,500, with an unsocial hour's bonus:

- Bonus for the 1200 -0000 shift is £2,608.50
- Bonus for the 1400 - 0200 shift is £3,478.



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