Front of House Manager

2 weeks ago

Diss, United Kingdom Michelle Denny Recruitment Full time

Michelle Denny Recruitment is working alongside the owner of a group of three restaurant pubs, based near Diss and in the heart of Norwich city centre. We're looking for an experienced Front of House Manager to oversee the operations of these new establishments.Salary for this full time and permanent position is in the region of £30,000pa and comes with a strong set of benefits and company car.
You'll be working across the three sites, ensuring the delivery of exceptional front of house services, providing leadership of team to achieve business objectives in sales, costs, employee retention, guest service and satisfaction.
The role will include:

- Directing front of house team; coaching, motivating and developing their skills - and of course, building a happy, collaborative team and fun atmosphere
- Stock control
- Creation and coordinating of staff rotas and time sheets
- Delivery of quality standards in both service and H&S compliance
- Development of in-house processes and procedures
- Ensure customer satisfaction by quickly resolving any issues
- Facilitate efficient communication between front and back of house
- Ensure customers receives a warm welcome and that service runs smoothly
- Hire and train FOH staff with regular team updates
- Working alongside the owner; discussing the business' overview and reporting of financials
Experience & skills:

- Experience within a supervisory / management role within hospitality
- Clear and supportive communication skills with a positive, people-centred approach
- Commercially minded with an eye for detail
- A passion for providing a great customer experience and working environment for both patrons and staff
The remuneration package:

- Salary iro £30,000pa
- High spec company car
- Fully expensed fuel card
- Annual bonus 25% of salary (when GP met)
- Monthly profit share bonus (not targeted)
- Help towards childcare
- Food & soft beverages whilst on shift

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