Room Attendant Ft

3 weeks ago


New Forest, United Kingdom The Montagu Arms Hotel Full time

Ref: 085

Type: Permanent

Location: The Montagu Arms Hotel

**Salary**: £18200 Competitive plus benefits

With 29 sumptuous bedrooms and suites, the four-red-star Montagu Arms Hotel is located in the beautiful village of Beaulieu, surrounded by the glorious scenery of the New Forest. The Terrace Restaurant offers guests 3AA Rosette fine dining cuisine with a seasonal menu inspired and driven by the superb natural larder of the New Forest and the restaurant’s very own organic kitchen garden. Monty’s Inn is a family pub and bar linked to the hotel, offering traditional country fare in a relaxed and warm atmosphere alongside excellent wines and local ales. Our staff benefit from a close teamwork environment, reward schemes and opportunities for personal development.

**Company benefits include**:

- £18,200 per annum plus Service Charge tips
- Leisure membership of our award winning SenSpa facility at Careys Manor (sister hotel)
- Training and Development opportunities
- Friends and Family discounts in our Hotels, Spa, and Restaurants across Group
- Employee Assistance Programme through Hospitality Action
- Paid day off on your birthday
- Long serving staff enjoy enhanced holiday entitlement & annual celebratory dinner
- Pension; eligible team members benefit from a NEST pension scheme

We now have an opening for a reliable and hard working person to join our friendly housekeeping team as Room Attendant. You will be responsible for servicing hotel bedrooms and public areas to a superb standard and ensuring our guests are delighted every time. You will be a team worker with a flexible and enthusiastic attitude to work with good attention to detail.

**Main Responsibilities**:

- Changing and making beds
- Cleaning bathrooms with appropriate products
- Dusting and vacuuming bedrooms and rubbish removal
- Cleaning tea making facilities and replenishing supplies
- Replenishing towels, stationary, bathrobes, slippers etc
- Comply with health and safety regulations including COSHH
- Wear appropriate uniform and ensure that personal presentation is tidy and acceptable to guests
- Greet guests in a friendly and professional manner
- Be able to direct guests and have basic knowledge of hotel and facilities
- Follow company procedures and guidelines
- Act in accordance with the Hotel’s fire plan
- You may be required to clean public areas at the end of cleaning your allocated rooms.
- A focus on customer service and the guest experience
- Attention to detail
- Ability to prioritise work to time critical deadlines
- Motivation to work alone at times
- Friendly and positive attitude
- A collaborative approach to teamwork
- Good communication skills
- Previous hotel or cleaning experience in a commercial environment would be useful, however full training will be provided

The position is full-time, 35 hours per week, worked on a rota basis on 5 days out of 7.

**COVID Secure Workplace**:
We have devised a health & safety program in accordance with HM Government, Public Health England and specialist advice from UK Hospitality - our support partner. Our internal operating practices will be reviewed to reflect ongoing recommendations.



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