Service Adviser
5 months ago
**Service Advisor**
**Duties and responsibilities**
A Service Advisor handles various duties and responsibilities for the dealership and its customers. Their main role is in a customer services capacity, ensuring that our customers are satisfied with the services they receive. You will also handle responsibilities that include:
- Welcoming customers and explaining the services that we offers them.
- Listening and documenting customers’ issues/problems and passing the information to the mechanics.
- Consulting with mechanics about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the mechanic if necessary)
- Arrange parts for machinery repairs.
- Liaising with customers and mechanics to schedule machine check-ups and service appointments.
- Advising customers about warranty protections and potential cost savings.
- Estimating repair costs and the time it will take for repairs to be completed.
- Helping customers decide between part exchanging a machine and fixing it through the workshop.
- Finding new customers and marketing our services to them.
- Resolving possible customer complaints after repair services are offered.
**Shift**:Monday - Friday 8am - 5pm or 8:30am - 5:30pm, Saturday cover by arrangement.
**Job Types**: Full-time, Permanent
**Salary**: From £21,840.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Hexham: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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