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Receptionist

2 months ago

Sheffield, United Kingdom Sewell Wallis Full time

**Job description**:
I am extremely excited to be working with one of my favourite clients as they look to recruit an administrator. Due to expansion they are looking to appoint a receptionist to help out with day to day duties.

**About the Role**:
MAIN DUTIES:
Utilising all support available you will
- Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
- Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
- Maintain a clean and professional environment across reception and client meeting areas.
- Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
- Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.
- Deal with complaints or queries in a calm and professional manner and escalate when necessary.
- Setting up conference room equipment as required, to include laptops, screens, projectors.
- Booking client taxis/cars.

**About You**:
PERSON SPECIFICATION
- Proven record in a customer service environment.
- Sound knowledge of Microsoft Office and Excel.
- Experience in a professional, corporate office environment.
- Good understanding of IT and audio-visual equipment with the ability to set up and use this knowledge to remedy issues before escalating.

SKILLS
- Able to work on own initiative with a proactive attitude.
- Highly service focused with a 'can do' attitude with the ability to maintain standards when under pressure.
- Works well on own or as part of a team.
- Well organised, able to plan and prioritise the work of self and others, with strong attention to detail.
- The ability to listen, question and interpret information to understand requirements.
- Problem solving skills and the ability to suggest and deliver creative/innovative solutions.
- Good interpersonal skills, flexible to work with a range of styles and personalities.
- Excellent verbal and written communication skills.
- Ability to maintain standards when under pressure.
- Able to build strong relationships with key stakeholders e.g. landlord, contractors, Partners and internal staff, other Facilities teams when required.
- Flexibility to support outside usual hours if required.
- To deal with complaints or queries in a calm and professional manner and escalate when necessary.
- A good decision maker, with the ability to use own initiative and work independently as well as a member of a team.

EXPERIENCE AND QUALIFICATIONS
- A good standard of general education, including Maths and English.
- Experience of Customer Service &/or Reception areas.
- Experience in a client facing role involving basic IT and AV support.
- Experience of the above in either a law firm (preferable) or professional services environment.

BENEFITS
- Working from home 50% of the time
- Cycle to work scheme
- 50% towards your gym membership
- Bonus scheme
- 25 days holiday which will increase to 28
- Loyalty awards

**Job Details**:

- **Posted**: 31 minutes ago
- **Location**: Sheffield, England
- **Job Type**: Permanent
- **Salary**: £22000 - £24000 per annum per year
- **Sector**: HR & Business Support
- **Contact**: Lewis Walker
- **Expiry Date**: 21 March 2024
- **Job Ref**: LW/4408_1708428236

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