Credit Controller

2 months ago


Epsom, United Kingdom Wildheart Residential Management Ltd Full time

We are looking for an experienced and self-motivated individual with experience in a credit control environment to be based at our head office in Epsom, Surrey, with the possibility of some hybrid working on completion of initial training period.

Responsible for collecting outstanding payments across a portfolio of ground rent, service charge, insurance rent and some section 20 major works funds. This role requires a diligent, organised and professional individual with excellent communication skills.
- Dealing with all incoming enquiries from leaseholders such as providing copy invoices, updating correspondence details, dealing with executors, agreeing payment plans etc.
- Communicating effectively with the Property Managers over lessees concerns, instigating legal action when appropriate and advising leaseholders of legal action taken.
- Run structured reports to establish which units require some form of contact whether that be informal or formal credit control action.
- To issue reminders at appropriate times as stated in procedures.
- Liaise with mortgage companies as required
- To instruct and liaise with solicitors on arrears matters
- To liaise with the Property Managers and with other members of staff as appropriate on arrears matters
- Record, track and monitor all recovery action
- Preparation of court and legal documents as well as court attendance if required.
- To provide arrears reports for client meetings
- To produce internal arrears reports and financial data on an ad hoc basis
- Update and maintain progress schedules/notes for arrears.

Skills & experience:

- Exposure in a credit control environment
- Strong work ethic
- Work well in a team
- Ability to be coached
- Keen to learn new skills
- Self-motivated
- Highly organised
- Able to manage challenging portfolio and work to deadlines

Notes for this role:

- No agencies please
- Salary dependent on experience

**Salary**: £27,500.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- credit control: 2 years (preferred)

Work Location: One location


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