Customer Service Advisor

2 days ago


Towcester, United Kingdom ASCENDANT RECRUITMENT LIMITED Full time

**Contact Centre Advisor (Customer Service Advisor)**

**Salary: £19,000- £20,000 PA (depending on relevant demonstrable experience)**

**Monday - Friday. Weekly rotation: Week 1: 8am - 5pm/ Week 2: 9:30am - 6:30pm (40 hour working week).**

**1 in 4 Saturdays 9-1**

**Northampton, Brackmills**

**Full time/ office based**

**Benefits**:

- Salary increments as you learn more and develop within the role
- Free on-site Parking
- Great team Spirit
Ascendant Recruitment are thrilled to be recruiting for a Customer Service Advisor of behalf of their long-established client based in Brackmills. This will be a telephony customer service role, you will spend the majority of your day speaking to customers on the phone (**not sales**) booking in scheduled deliveries. We are looking for people who are enthusiastic, confident on the phone and are happy working in a fast paced contact centre. If you have customer service this is the right role for you

**Job duties of Customer Service Advisor**:

- You will contact customers on the database to arrange their routine deliveries; all calls will be treated with strict GDPR procedures.
- Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally. These calls will often be “call backs” from previous outbound calls.
- Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
- Understanding individual needs of the customers, able to act compassionately, whilst showing empathy

OS1234

**Job Types**: Full-time, Temporary

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- On-site parking
Reference ID: ESAL0'1



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