IT Support Technician
3 weeks ago
1st Level IT Support Technician £28k - £35k
Key Responsibilities:
- Able to help desk calls and create support tickets via Jira
- To be able to provide not only desk side support but also remote
- Able to escalate tickets through to the 2nd line if required
- Place and track IT orders from hardware, software & services
- Assign mobile device software to relevant smart phones
Key Skills and requirements:
- To be educated to a BTEC level 3 in IT or equivalent
- To have prior 1st line IT experience in a similar role
- Excellent written and oral communications
- To have a very strong working knowledge of Windows and Microsoft Office
- To be a natural problem-solver
- To have prior experience of:
- JIRA
- Confluence
- Docu Snap
- M365 E5
- MS Teams
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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