IT Support Technician

3 weeks ago


London, United Kingdom Huntress Full time

1st Level IT Support Technician £28k - £35k

Key Responsibilities:

- Able to help desk calls and create support tickets via Jira
- To be able to provide not only desk side support but also remote
- Able to escalate tickets through to the 2nd line if required
- Place and track IT orders from hardware, software & services
- Assign mobile device software to relevant smart phones

Key Skills and requirements:

- To be educated to a BTEC level 3 in IT or equivalent
- To have prior 1st line IT experience in a similar role
- Excellent written and oral communications
- To have a very strong working knowledge of Windows and Microsoft Office
- To be a natural problem-solver
- To have prior experience of:

- JIRA
- Confluence
- Docu Snap
- M365 E5
- MS Teams

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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