Contact Centre Advisor

2 weeks ago

Milton Keynes Village, United Kingdom Distinct Recruitment Full time

Contact Centre Advisor

Permanent

£21,500 - £22,600

Milton Keynes

7:30 to 16:30, rota that includes working every other Saturday and Sunday where you'll get 2 days off in the week.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return also strive to acknowledge and recognise their teamsfor going over and above in their day-to-day duties.
- Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
- Manage their own work flow and administrative tasks.
- Communicate both internally and externally with emphasis on a pro-active service delivery
- To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers’ needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
- Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
- To establish, develop and maintain great working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the performance standards and business objectives for the Contact Centre.
- Take proactive steps to positively impact Contact Centre targets & measures.
- To ensure a clear knowledge and understanding of team objectives and priorities

**KeyExperience, Knowledge & Skills**:

- Strong verbal and written communication skills within a professional environment
- 2 years or more experience working in a customer service environment
- Ability to read and understand technical documentation
- Excellent problem-solving skills
- Excellent communication & Influencing skills

**Benefits**

The role offers a comprehensive benefits package, including pension and healthcare.

If you are interested in this position, please get in touch with Caitlin Peacock at Distinct Recruitment.

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