Emergency Department Administrator

2 weeks ago

London, United Kingdom UCH Full time

**Detailed job description and main responsibilities**:
**Personal and People Development**
- Understand own level of responsibility and accountability in relation to team structure.
- Identify own learning needs and produce a personal development plan in conjunction with line manager.
- Reflect on and analyse workplace experiences in order to develop own skills/abilities.
- Co-ordinate the induction and ongoing development of junior clerical and support staff.
- Participate in annual staff appraisal, staff development and in-service training activities in line with the Knowledge and Skills Framework.
- Attend Trust/local orientation programmes, mandatory training sessions and annual updates.
- Take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance.

**Health, Safety and Security**
- Assist in maintaining a safe working environment.
- Report any issues at work that may put health, safety and security of staff, patients and visitors at risk.
- Work within own personal/professional limitations and seek help of others to maintain safe practice.

**Service Improvement and policy development**
- Maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; report when availability falls below an acceptable standard or level.
- Show initiative in finding innovative solutions to problems, identifying bottlenecks and potential threats to service delivery.
- Comply with Trust/local policies and procedures.
- Identify improved ways of working and propose changes to practices, procedures and processes in own area of work.

**Quality**
- Promote an environment and team dynamic that facilitates smooth running of the department.
- Ensure a welcoming and caring approach to patients and their family/visitors/carers.
- Ensure team members maintain required standard of care.

**Equality and Diversity**
- Carry out duties and responsibilities with regard to the Trust’s Equal Opportunity policy.
- Recognise the importance of people’s rights and act in accordance with legislation, policies and procedures.
- Act in ways that acknowledge and recognise peoples’ expressed beliefs, preferences and choices; respecting diversity and valuing people as individuals.
- Take account of own behaviour and its effect on others.

**Information Processing**
- Competent in using multiple databases, including providing assistance to team members.
- Able to perform basic troubleshooting for patient databases.

**Information Collection & Analysis**
- Identify sources of information for clinical and management queries.
- Able to compile data for clinical / service reports as required.

**Services and project management**
- Co-ordinate departmental activities including resource and time management.
- Monitor team performance and implement corrective action where necessary.

**Other**

The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

**You will be expected to actively participate in annual appraisals and set objectives in conjunction with your manager. Performance will be monitored against set objectives**

**Person specification**:
**Knowledge & Qualifications**:
**Essential criteria**:

- Educated to GCSE level or equivalent, including Grade C or higher in English

**Desirable criteria**:

- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
- Further secretarial qualification (eg AMSPAR)

**Experience**:
**Essential criteria**:

- Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience
- Proven experience of working in an office environment

**Desirable criteria**:

- Previous NHS or healthcare experience

**Service Improvement**:
**Essential criteria**:

- Able to carry out administrative and clerical duties appropriate to the work area

**Equality and Diversity**:
**Essential criteria**:

- Demonstrates understanding of importance of maintaining privacy and dignity

**Information processing**:
**Essential criteria**:

- Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint

**Desirable criteria**:

- Experience of working with hospital databases

**Information Collection & Analysis**:
**Desirable criteria**:

- Able to perform basic database interrogation as requested
- Able to collate simple datasets and present in a logical format

**Specific requirements**:
**Essential criteria**:

- Proficient typist
- Physically capable of office duties, moving notes etc.

At UCLH, we have a real ‘One Team’ ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

We offer our permanent staff an interest

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