Medical Support Secretary
1 month ago
JOBPURPOSE
To provide an efficient, high quality comprehensive administrative support.
To act as a central point of information and communication for the clinical team.
To provide a secretarial support service to consultants in the absence of the band 4 medical secretary.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.
DUTIES AND RESPONSIBILITIES
To produce correspondence and reports by the use of audio transcription technology.
To file correspondences into case notes and ensure that all details are enclosed.
To provide comprehensive administrative and clerical support to the Emergency Department, Consultants and their teams.
To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To maintain filing/electronic systems that facilitates the effective running of the department.
To liaise with band 4 medical secretaries referring on any tasks or messages.
To cross cover within the team, including periods of absence and high demand.
To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and their families.
To open, date stamp and distribute post as requested.
To manage patient records appropriately, ensuring an up-to-date record is maintained of all case notes, that patient case notes are available for clinicians and are dispatched to other departments or hospitals as necessary.
To file results in appropriate health records and draw concerns to
Secretary’s attention to all incoming results as necessary. Including complaints and Serious Investigation.
To identify and escalate issues to the relevant senior as and when an issue arises.
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.
OTHER RESPONSIBILITIES
To comply with all Trust and departmental procedures.
To participate in appraisal and performance reviews.
To undertake mandatory training as required by the Trust.
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