Ward Clerk

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Act as contact for patients, relatives and carers ensuring they are welcomed to the ward/department, (meet and greet), kept informed and generally dealt with in a helpful, friendly and courteous manner at all times Provide effective communication within the ward team and with bodies and agencies external to the ward environment Act as ward receptionist and answer telephone queries/use bleep system after consultation with Ward Manager / Co-ordinator and staff/relay messages as required Attend Departmental meetings and contribute to discussions Ensure outpatient and ward attender appointments are processed appropriately and in a timely fashion following agreed procedures Communicate, enter and retrieve information via all electronic systems including V6 and Outlook Ensure scanning of patient notes/documents as per hospital policy Assist in general clerical duties as required Respond to informal complaints by patients, relatives or carers in the course of dayto-day duties, in line with local policy and procedures and escalate concerns you areunable to resolve to an appropriate person. Escalate immediately any concerns regarding patient care to a more senior member of staff. Have courage to raise concerns regarding quality and patient safety.