School IT Support Technician

2 weeks ago

Enfield, United Kingdom Cringe Technologies Full time

Cringe Technologies is looking for an experienced IT Support Technician to join their team covering the Enfield area.
We provide specialist IT support for schools after realising that schools often stumble over the same issues; not having a stable and reliable network, teaching staff not being confident enough with equipment to deliver effective lessons and knowing the computingcurriculum properly to deliver this accordingly.
Our company provides schools with the confidence, stability, and the passion to deliver great IT.

As a consequence of our rapid growth, the company is looking to recruit an IT Technician to join their growing team. You will provide IT technical support to all of their schools mostly in the Enfield Borough, North London.
As well as relevant experience, you will have a flexible and can-do approach to whatever tasks you may be asked to fulfill, the ability to work well with others, and the confidence to use your initiative when required. You will be supported by the IT Managerbut at times independent working may be required. In these situations, you must be able to demonstrate a successful problem-solving attitude and prioritise work appropriately.
**Key Responsibilities**:

- Maintaining a comprehensive database of all support and fault requests and, with support, prioritising according to need
- Responding to faults raised through IT log system for all schools
- Providing support to staff and pupils as required in relation to the technical aspects of IT hardware, software, and cloud-based software.
- Support various types of hardware including: PC’s, Laptops, Tablets, Printers, Copiers, Interactive whiteboards/Panels, Sound Systems, and any other hardware/software not listed

**Infrastructure and Equipment**:

- Supporting the IT Manager in the effective operation and management of the IT network of all the Schools
- Supporting the IT Manager with the creation and management of all network user accounts, ensuring correct access rights in a domain environment
- Supporting the installation of software/hardware as requested and maintaining a record of all installations carried out
- Support with the creation of network shares and printers ensuring users have the correct access
- Support with ongoing maintenance and upgrade of both hardware and operating systems

**System and Information Security**:

- Supporting with the implementation of system and data backup procedures ensuring that in the event of data loss the backups are fully functional
- Support with management of GSuite across the Schools
- Ensuring that the security entry system is maintained, staff and visitors have relevant access and ID badges are issued
- Producing reports as requested in relation to timekeeping
- Support with Antivirus protection, ensuring the domain is regularly checked for viruses or malware

**About the Role**:
As part of this role, you will be required to travel to visit the service users at all schools covered by the business. Regular access to a car will be required.
The ability to converse at ease with members of the public in accurate spoken English is essential for the post.
All schools are committed to safeguarding and promoting the welfare of children and young people. Therefore, all workers and employees within the company are expected to share this commitment.
**Key Experience**:

- Providing IT support to the education sector remotely and onsite.
- AD - Managing users, assigning GPs
- Migrating from Windows OS 7 - 11
- AV support (projectors and smartboards)
- Support of Google Workspace
- WDS for deployments of images
- Support of O365
- Troubleshooting DNS and DHCP, TCP and IP

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.

Applicants with the following job titles; 1st Line Support Technician, IT Support Technician, Windows Support Analyst, 1st Line Windows Support Technician, IT Floorwalker, School IT Technician, 2nd Line Support Engineer, 2nd Line Support Technician may alsobe considered for this role.

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