Customer Relationship Executive

5 months ago

Morecambe, United Kingdom Feather and Springs Full time

Job Title: Company Relationship Builder

Location: Morecambe

**Job Type**: Full-Time

Department: Sales and Marketing

Reports To: Sales and Marketing Manager
Job Summary:
Key Responsibilities:

- Customer Engagement:

- Actively engage with customers via telephone, social media platforms, and online forums.
- Develop and maintain strong relationships with existing and potential customers.
- Respond to customer inquiries, providing timely and accurate information.
- Sales Development:

- Identify and capitalize on sales opportunities through direct communication with customers.
- Present and promote products/services to potential customers via telephone and online channels.
- Meet or exceed sales targets and contribute to overall company revenue goals.
- Social Media Management:

- Manage and grow the company's social media presence across platforms such as Facebook, Twitter, LinkedIn, and Instagram.
- Create engaging content tailored to each platform to attract and retain followers.
- Monitor social media trends and engage with the online community to enhance brand loyalty.
- Forum Participation:

- Actively participate in relevant online forums and discussion groups to promote the company's products and services.
- Establish a presence as a knowledgeable and helpful representative of the company.
- Address concerns and provide solutions to forum members, driving engagement and interest.
- Collaboration and Partnerships:

- Identify and pursue opportunities for collaborations and partnerships with other businesses, influencers, and organizations.
- Develop and maintain relationships with key partners to enhance mutual growth and success.
- Negotiate partnership agreements and ensure mutual benefits for all parties involved.
- Coordinate with internal teams to integrate partnership activities into overall sales and marketing strategies.
- Reporting and Analysis:

- Track and report on customer interactions, sales activities, and social media performance.
- Provide feedback to the sales and marketing team to improve strategies and approaches.
- Analyze customer feedback to identify trends and areas for improvement.

Qualifications:

- Proven experience in sales, customer service, or a similar role.
- Excellent communication skills, both verbal and written.
- Strong understanding of social media platforms and online community engagement.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Self-motivated with a results-oriented mindset.
- Proficiency in CRM software and other relevant tools.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.

Key Competencies:

- Strong interpersonal skills and the ability to build relationships with a variety of personalities.
- Sales-driven with a proactive approach to identifying and closing opportunities.
- Creative and strategic thinking with the ability to create engaging content.
- Adaptability to new technologies and platforms.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Negotiation and partnership management skills.

**Benefits**:

- Competitive salary with performance-based bonuses.
- Opportunities for professional growth and development.
- Flexible working hours and remote work options.
- Supportive and collaborative team environment.

Pay: £22,238.00-£30,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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