Facilities Assistant

7 months ago

Nottingham, United Kingdom Host Student Housing Management (UK) Ltd Full time

£10.50 per hour rising to £11ph after 6 months probation

**About us**

Host Student Housing Management (UK) Ltd have more than 20 years’ experience in developing, building, operating and owning student accommodation in the UK and Europe. In 2016 we launched the student facing brand, **Host** - the **HO**me for **ST**udents.

**What we do**

Welcoming. Happy. Helpful. We’re here to provide a stress-free living experience for students and see them get the most out of their experience while at university or college. We’re everything a good HOST should be.

We’re caring, knowledgeable and trustworthy. We’re modern and easy going. We don’t make a fuss. We keep things simple. Get things sorted. And work hard behind the scenes to create a student home that is a calm, stress-free, fun place to be, free from the pressures and worries of the outside world. Exactly how a home should feel.

**Why work for us**

We think you’ll like being with us. We’re supportive and on your level. We strive to offer the best student experience in our market. And we work together to deliver nothing less than brilliance to our students, our investment partners and our university partners.

We keep it casual, easy going, and fun. We’re a friendly and approachable bunch. We’re here to offer good advice and listen, when needed. We’re here for our staff every step of the way. No question is ever too big or too small. We value all input and contribution.

And as a result of our people’s hard work and dedication, we’re proud to have won some awards. Not just for the quality accommodation and service we provide to our students, but we’ve also been awarded Investors in People accreditation.

We recognise the importance and value of our people, and the incredible contributions they make to ensure a safe, friendly and comfortable environment for our students to live in. We lead, support and manage our people well for sustainable results.

**We think of ourselves as one big family, here to make our students feel at home, working together to show how great a true HOST can be.**
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**REQUIREMENTS**
- Good all-round maintenance skills, willing to turn your hand to all jobs and a willingness to undertake challenging tasks to ensure customer satisfaction
- Strong awareness and understanding of Health and Safety and statutory compliance
- Able to demonstrate an objective, professional and calm approach when handling difficult situations, previous experience in a customer facing role, preferably with experience in complaint handling would be beneficial
- Skilled in understanding, empathising and delivering against customer needs
- Able to operate an iPad and computer based workload systems
- Oral and written communication skills including the proven ability to engage with customers, colleagues and third party suppliers
- Ability to manage/monitor contractors
- High standards with regards cleanliness and hygiene
- Understanding of the importance of ensuring the safety and security of buildings and residents
- Understanding and experience in all areas of planned and reactive maintenance
- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
- Ability to work with a positive and collaborative attitude, with the ability to adapt swiftly
- Ability to undertake repetitive heavy lifting with appropriate equipment if necessary
- Previous experience of working in the student accommodation, hotel, social housing or retail sectors would be preferable
- Willing to work a shift rotation pattern this will include mornings, afternoons, evenings and weekends. Flexibility and a willingness to assist at short notice is essential

**MINIMUM STANDARDS OF PERFORMANCE**

**1.** **Key Role Duties**:
1.1 To carry out repairs and maintenance and minor re-decoration at Host as required. This may include (but is not limited to) basic plumbing skills, complete like for like electrical changes, basic joinery skills, working with locking systems (both mechanical and electronic), window and door repairs, basic plastering, painting.

1.2 Ensuring work is completed within the required time frames to the expected standards whilst maintaining high levels of productivity at all times. To inspect repairs reported by residents on site prior to notifying the Property Manager.

1.3 Receiving and recording of all maintenance issues using the provided Company equipment to maintain accurate records on the Company’s database.

1.4 To check the Landlord internal and external light fittings, replacing bulbs and adjusting time locks, as necessary.

1.5 General cleaning of all communal areas on a regular basis e.g. Corridors, offices, external areas and as directed, residents’ rooms. Also, to assist with periodic deep cleaning. Supporting the Housekeeping teams where applicable.

1.6

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