Customer Service Executive
3 weeks ago
**About Mobile Reborn**:
Established in 2017, Mobile Reborn is a rapidly growing, market leader in retail-ready refurbished technology, specialising in Apple iPhone and Samsung Galaxy Smartphones.
We pride ourselves in consistently delivering quality technology at market-leading prices; with sustainability at the forefront of both our internal and external communication.
Based in Winsford, Cheshire, we operate out of a state-of-the-art processing facility that allows us full control of the products we handle. Boasting over 100 years’ experience in the technology industry, we have a dedicated team of Level 3 technicians and testers underpinning our mission to deliver high quality, refurbished devices.
**Job Title**:Customer Service Executive
**Hours**: 37.5 hours per week - Monday - Friday 9.00pm to 5.30pm
**Salary**: DOE
**Holidays**:23 days per annum PLUS bank holidays
**Customer Service Job Duties**:
- Answers customer support messages via telephone or web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately record and log interaction with customers, updating account information promptly and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Contributes to bottom lines sales by increasing customer satisfaction
- Social media experience for handling messages on each relative platform, there is the opportunity to manage social media posting/campaigns too
- Meet daily expected output targets
**Customer Service Skills and Qualifications**:
- Good Verbal and Written Communication Skills
- Customer Service Support Experience
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Engaging Personality
- Problem-Solver
- Analytical
- Patient
- Skilled Typist
- Multi-tasking
- Prioritising
- Positive and Pro-Active Personality
**Salary**: £18,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
-
Customer Service Executive
3 weeks ago
Winsford, United Kingdom Arnold Clark Full timePassionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Winsford Vauxhall branch and help customers get excited about our products. **Hours** You’ll work a 5-day week on a set rota that includes weekends (44 hours per...
-
Customer Service Executive
7 months ago
Winsford, United Kingdom Arnold Clark Full timeWe’re currently looking for Customer Service Executives to create an outstanding customer experience in our Winsford Vauxhall branch and help customers get excited about our products. **Why choose us?** - 33 days’ holiday allowance with room to grow - Generous retail discounts - Private healthcare - Simplyhealth - all employees have access to a GP 24/7...
-
Customer Service Executive
7 months ago
Winsford, United Kingdom Arnold Clark Full time**Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Winsford About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Winsford Vauxhall branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to grow Generous...
-
Customer Service Executive
2 weeks ago
Winsford, United Kingdom InHealth Full time**This is a Full-Time position of 37.5 hours per week paying £20,400.** InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software...
-
Customer Service Controller
2 weeks ago
Winsford, United Kingdom Finning International Inc. Full timeCompany: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Due to continued growth within Finning, the UK and Irelands largest Cat dealership specialising in Caterpillar Equipment and Machinery, we have a vacancy for a Customer Service Controller to join our team As Customer Service Controller you will deliver excellent...
-
Customer Service
8 months ago
Winsford, United Kingdom Uniting People Full time**Customer Service Advisor** **Winsford** **Up to £25,000 dependent on experience + Bonus** **Hours: Monday to Friday** **Role**: - Dealing with inbound and outbound calls - Resolving any complaints - Dealing with any questions and queries customers may have - Excellent written and verbal communication APPLY NOW **Job Types**: Full-time,...
-
Customer Service Advisor
3 weeks ago
Winsford, United Kingdom GRS Full time**The Company**: - A provider of packaging systems, renowned for providing high quality solutions to the retail, general industry and automotive sectors. Who are looking for a Customer Service Advisor to join the team salary is negotiable depending on experience must have At least 2 years’ experience in a similar Customer Service role, preferable product...
-
Customer Service Advisor
3 weeks ago
Winsford, United Kingdom Greaves Recruitment Solutions Full time**The Company**: - A provider of packaging systems, renowned for providing high quality solutions to the retail, general industry and automotive sectors. Who are looking for a Customer Service Advisor to join the team salary is negotiable depending on experience must haveAt least 2 years’ experience in a similar Customer Service role, preferable product...
-
Sales Executive Position
3 weeks ago
Winsford, Cheshire, United Kingdom Auto Skills UK Full timeSales Executive Job DescriptionAs a Sales Executive at Auto Skills UK, you will be responsible for selling cars and providing excellent customer service. The base salary for this role is £60,000.About YouYou will have previous experience in sales and a proven track record of achieving sales targets.You must hold a full UK manual driving licence.Key...
-
Customer Service Administrator
2 weeks ago
Winsford, United Kingdom InHealth Full time_**Location: Winsford (upon passing 3-month probation will be permitted to work from both the office and home on a rotational basis).**_ InHealth Intelligence is a leading provider of bespoke software, analytics, and managed solutions to the NHS as well as major provider of the DES (Diabetic Eye Screening) and CHIS (Childs Health Immunisation Services)...
-
Customer Services Representative
3 weeks ago
Winsford, United Kingdom Equans Full time**Requisition ID**: NOR00001680**Domain**: Support Services/Customer Services and Administration**Job type**: Permanent**Schedule**: Full-time**EQUANS are recruiting for a Customer Services Representative to be based in Winsford, but with travel within the Cheshire West & Chester region required. This is a permanent full-time role working 37.5 hours per...
-
Customer Service Representative
3 weeks ago
Winsford, United Kingdom Thermo Fisher Scientific Full timeBased in our Winsford facility, we work in a small customer service team, building winning relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible through the...
-
Customer Service Representative
7 months ago
Winsford, United Kingdom Thermo Fisher Scientific Full time**Position Summary** Based in our manufacturing site in Winsford, Cheshire, you will be part of our customer service team, building relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! We will train you to ensure customers globally receive...
-
Customer Service Liaison
4 weeks ago
Winsford, Cheshire, United Kingdom SYNETIQ Ltd. Full timeSynertiq Ltd., a leading integrated salvage, dismantling, and vehicle recycling company, is seeking a Customer Service Liaison to join their team in Winsford on a 12-month fixed-term contract.In this position, you will be responsible for delivering exceptional customer service, managing administrative tasks, and addressing inquiries from clients.You will...
-
Customer Service Representative
7 months ago
Winsford, United Kingdom Equans Full time**Requisition ID**: 55359 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Customer Service Advisor to join our team based at Wyvern House, Winsford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary £23,400 per...
-
Customer Service Coordinator
1 month ago
Winsford, Cheshire, United Kingdom HB People Recruitment & HR Specialists Full timeRole Overview">Hiring a dedicated Hire Desk Administrator is crucial to our ongoing success at HB People Recruitment & HR Specialists.This exciting opportunity involves delivering exceptional customer service and supporting administrative tasks in a dynamic hire desk environment.About the Role:Job Type: Full-timeLocation: WinsfordSalary: Competitive...
-
Customer Service Liaison
1 month ago
Winsford, Cheshire, United Kingdom HB People Recruitment & HR Specialists Full timeAbout the RoleThis Hire Desk Administrator position is an excellent opportunity to join HB People Recruitment & HR Specialists' team in Winsford. As a key member of the team, you will be responsible for delivering exceptional customer service, managing orders, and maintaining accurate records.Key Responsibilities:Customer Service: Provide prompt and...
-
Customer Success Executive
2 weeks ago
Winsford, United Kingdom Babble Full timeTo handle inbound calls to Babble, ensuring calls are answered promptly, customers are greeted warmly, cases are logged and where possible resolved on first contact. **Desired skills** - Confident telephone manner - An excellent communicator with an ability to build rapport with customers - Being comfortable working in a fast-paced environment where the...
-
Car Sales Executive
3 days ago
Winsford, United Kingdom Perfect Placement Full timeCar Sales ExecutiveCompetitive Basic salaryUncapped bonusDuring induction (months 1-2) our client has enhanced the salary2 fixed days off during the weekStaff can get discounts on retail and auction stockAn exciting opportunity for a Car Sales Executive within the Winsford area has arisen for our Motor Trade Client.Working within a Car Supermarket, the...
-
Customer Service Advisor
3 weeks ago
Winsford, United Kingdom InHealth Full time**This is a part-time role of anything between 25 & 35 hours per week based in Winsford, Monday-Friday with the occasional Saturday paying £12,566 to £17,592 depending on hours (£18,849 FTE)** InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth...