Front of House

5 months ago

Farnham, United Kingdom Ruby Mane Full time

Are you a customer-focused individual with excellent organisational skills and a passion for the hair industry? Ruby Mane, a salon in the centre of Farnham, is seeking a new Front of House Team Member to join our team as the first point of contact for our valued clients. In this role, you will play a vital role in ensuring a smooth and exceptional client experience, managing appointments, and working closely with our Salon Managers. If you thrive in a fast-paced environment and have a genuine interest in providing top-notch customer service, we would love to hear from you

Key Responsibilities:

- Serve as the friendly and welcoming face of Ruby Mane.
- Offering a premium guest experience and continue to focus on this throughout the client journey.
- Manage and organise appointments, ensuring efficient scheduling and effective utilisation of salon resources.
- Respond to client queries promptly and professionally, offering accurate information on services, pricing, and availability.
- Maintain a polished and tidy reception area, creating a warm and inviting atmosphere for both clients and staff.
- Collaborate with salon team members to facilitate smooth workflow and exceptional customer service delivery.
- Maximising the appointment book and ensuring all space is utilised efficiently and execute the salon reservation policy.
- Proactively promote salon products and services, supporting retail sales and offering personalised recommendations to clients.
- Handle pay transactions, including processing payments, issuing receipts, and maintaining accurate records.
- Monitor inventory levels of retail products and salon supplies, promptly reporting shortages to management.
- Act as a liaison between clients and salon staff, effectively communicating client requests, preferences, and feedback.

**Requirements**:

- Previous experience in a customer-facing role, preferably within the hair and beauty industry or a similar environment.
- Exceptional interpersonal and communication skills, with the ability to build rapport and engage with clients and team members.
- Strong organisational abilities, including multitasking and prioritising tasks effectively.
- Proficiency in using salon management software or similar systems is advantageous.
- Availability to work the following shifts: Wednesday 12pm - 8pm, Thursday 2pm - 8pm, Friday 9am - 6pm, and alternate Saturdays 8am - 5pm, alternate Sundays 10am-5pm.

We offer a competitive salary, as well as a positive work environment where you can grow and develop your skills. Join our team and be part of creating unforgettable experiences for our valued clients at Ruby Mane

Temporary contract for approx 4 months for maternity leave cover.

**Job Types**: Part-time, Temporary contract
Contract length: 4 months

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Store discount

Supplemental pay types:

- Tips

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Salon Co-ordinator/ Front Of House

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