Customer Service Representative
7 months ago
**Overview**:
As a Customer Service Representative, you will be the first point of contact for our customers and will be responsible for ensuring that their needs and concerns are addressed in a timely and effective manner.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries and complaints
- Provide information about our products and services
- Process orders and track shipments
- Resolve customer issues and complaints to ensure customer satisfaction
- Collaborate with internal teams to ensure timely and accurate delivery of products
- Maintain accurate records of customer interactions and transactions
**Requirements**:
- High school diploma or equivalent
- Minimum of 2 years of experience in customer service, preferably in the transportation industry
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and decision-making skills
- Proficiency in Microsoft Office and customer relationship management software
- Ability to work independently and as part of a team
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