Client Services Administrator

7 months ago

Bath, United Kingdom Novia Financial Full time

Client Services Administrator

**Department: Customer Operations**

**Reports to: Team Leader**

**Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome**
**Salary: £23,000 - £28,000 (depending on experience) + Bonus + Excellent Benefits**

**Training: In office for 5 days a week during training programme**

**Join our Dynamic Team as a Client Services Administrator and be part of our Multi-Award-Winning**
**Company**

Are you passionate about delivering exceptional customer service and believe in putting the customer at the

heart of everything you do? At Novia, we take pride in being a Multi-Award-Winning financial technology

company, renowned for our 5-star service platform. Our shared purpose and core behaviours—Seek

Opportunity, Nurture Each Other, and Simply Get Going—guide us on our journey.

With new ownership since 2021 and substantial investments of over £17m into the business, Novia is on an

exciting growth trajectory. As one of our valued Client Services Administrators, you will play a vital role in our

continued success. Join our team of around 300 dedicated employees and become part of a company that is

making waves in the industry.

Our hybrid working model offers a minimum of 3 days in the office, allowing for collaboration, networking,

and team synergy. We welcome you to work in the office for up to 5 days a week if that suits your

preferences and we believe in empowering you to choose the schedule that best supports your productivity

and work-life harmony.

Upon joining Novia you will be inducted onto our excellent training programme, during which you will be

required to spend 5 days a week in the office to fully immerse yourself within your team, our culture, and the

wider business. Your training period is essential for your onboarding and development, ensuring you have the

best possible start to your career with Novia.

**About the role**:
As a Client Services Administrator, you'll play an essential role within our operational teams, responsible for

the seamless processing of high volumes of instructions while delivering exceptional customer service.

Working collaboratively with a dedicated team, you'll support queries and requests from Financial Adviser

firms, building strong and long-lasting relationships with our valued clients.

Your attention to detail and commitment to accuracy will be pivotal in efficiently processing New Investments

and providing crucial administrative support across our diverse range of product wrappers on the Novia

platform. By making significant contributions to delivering a seamless and personalised experience, Your

contributions will further strengthen Novia's well-established reputation for excellence in the financial services

industry.

**What we're looking for**:
If you thrive in a fast-paced environment, effortlessly meet tight deadlines, and possess strong attention to

detail, you're the perfect fit for our team. As an excellent communicator, you'll utilise your proficiency in

A positive can-do attitude and a keen interest in the financial services industry will set you apart. While

relevant experience or a Financial Services qualification would be advantageous, our comprehensive training

ensures you have the tools to succeed.

**Why join us: **

Enjoy the best of both worlds with our hybrid working arrangement, providing you with the freedom to
work from home and collaborate in our vibrant Bath office. 

Benefit from a competitive salary package, including an annual discretionary bonus, as a reward for
your hard work and dedication. 

Take advantage of our generous holiday allowance of 34 days per calendar year, including inclusive
bank holidays, giving you the flexibility to enjoy these days off or work them if you prefer. Additionally,

we offer the flexibility to buy or sell up to 5 additional days, allowing you to tailor your holiday

entitlement to suit your needs. 

Embrace a culture that values your wellbeing with a dedicated wellbeing day to use as you choose, such
as on your birthday or for some pampering. 

Unlock your potential through supported professional development, where we encourage and nurture
your growth. 

Rest easy with our comprehensive benefits package, including Private Medical coverage, Income
Protection, Life Assurance, and a Group Contributory Pension scheme. 

We believe in giving back, and our Novia Foundation Day supports charitable activities to make a
positive impact in our communities. 

Experience our lively company culture, filled with rewards, incentives, remote team socials, and fun
quizzes that make every day at Novia an enjoyable one.

At Novia Financial, we are proud to foster an inclusive and diverse workplace. We celebrate individuality,

encourage alternative viewpoints, and create an environment where everyone can bring their authentic selves

to work. We welcome applicants from all backgrounds, beliefs, cultures, gender identities

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