Client Services Administrator

2 months ago

Darwen, United Kingdom The Ardonagh Group Full time

Client Services Administrator - Darwen - ARD913542

Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.

You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

**Responsibilities**
- Be the first point of contact for day to day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
- Ensure that client records and in-house system is always kept up to date.
- Attend internal and external meetings with Insurers and product training as required.
- To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.

**Essential criteria**
- Previous administration experience
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Strong Microsoft package ability
- Proven ability to adapt to change
- Proven team player
- Delivers a high level of customer service
- Willingness to develop
- Customer centric approach
- Efficient and reliable

**What do we offer in return?**

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.

**The company**

Towergate Health & Protection is an award winning independent intermediary specialising in health, protection and wellbeing. Our team of dedicated expert consultants support more than 15,000 businesses and over 50,000 individual customers worldwide to ensure they have the right solution for them.

We are committed to providing our customers with expert advice, and we’re delighted to have achieved industry recognition for this. We were immensely proud to be crowned **Adviser of the Year** for an unprecedented third consecutive year at the Health Insurance & Protection Awards 2021, and we achieved **Gold** accreditation from the Investor in Customers (IIC) assessment in 2021 in recognition of our service excellence and our commitment to understanding and meeting the needs of our customers.

If you are an enthusiastic, motivated individual searching for a role that offers genuine potential for both personal and professional development, come and be part of our story and help us shape our future.

So, what are you waiting for? Come and be a key part of a market-leading, fast-growing company.

  • Client Services Administrator

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Administrator - Hybrid in Darwen - ARD1012334** We’re on the hunt for a talented **Client Services Administrator** to join our friendly team based in Darwen. Joining us as a Client Services Administrator, you'll have the benefit of working **Monday to Friday, no evenings or weekends!** You’ll also be rewarded with all the great...

  • Client Services Administrator

    2 months ago

    Darwen, United Kingdom Ardonagh Advisory Full time

    Client Services Administrator - Hybrid in Darwen - ARD1012334 We’re on the hunt for a talented Client Services Administrator to join our friendly team based in Darwen. Joining us as a Client Services Administrator, you'll have the benefit of working  Monday to Friday, no evenings or weekends! You’ll also be rewarded with all the great benefits of...

  • Client Services Administrator

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Administrator - Darwen - ARD976273** Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and...

  • Client Services Administrator

    2 months ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Client Services Administrator - Darwen - ARDIM892169** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of our business, speaking to our customers on...

  • Client Services Administrator

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    Client Services Administrator - Darwen - ARDIM892169 Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s...

  • Part Time Client Services Administrator

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Part Time Client Services Administrator - Darwen - ARD986376** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of our business, speaking to our...

  • Client Services Specialist

    3 weeks ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Darwen - ARDAH863055** Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). **What are we looking for in our Client Services Specialists?** You don’t need to have come from the...

  • Client Services Specialist

    2 months ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Darwen - ARD902103** Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). **What are we looking for in our Client Services Specialists?** You don’t need to have come from the...

  • Client Services Specialist

    2 months ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Darwen - ARD902103** Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). **What are we looking for in our Client Services Specialists?** You don’t need to have come from the...

  • Client Services Specialist

    2 months ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Darwen - ARD958242** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once...

  • Client Services Specialist

    2 months ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Darwen - ARD978514** **Maternity Cover (**_**Potential to go permanent)**_ **Salary: £22,000 - £25,000 (Depending on experience)** **Based in Darwen, Lancashire** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of...

  • Client Service Specialist

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Service Specialist - Darwen** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you’re feeling...

  • Client Service Specialist

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Service Specialist - Darwen - ARD958488** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you’re...

  • Client Services Specialist

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - Darwen - ARD978514** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once...

  • Client Services Specialist

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - Darwen - ARD912205** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday. Initially, you would work from...

  • Client Services Specialist

    4 weeks ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - North - ARDDG884566** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday. Initially, you would work...

  • Client Service Specialist

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - Hybrid in Darwen** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you’re feeling confident and you’re training and probation period is complete, the...

  • Customer Service Administrator

    3 weeks ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Customer Service Administrator - Darwen - ARDPM846561** Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). **What are we looking for in our Customer Service Administrators?** You don’t need to have come...

  • Client Service Specialist

    1 month ago

    Darwen, United Kingdom Ardonagh Advisory Full time

    Client Service Specialist​ - Darwen - ARD1011773   Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Client Service Specialist and you’ll work Monday to Friday,  just 37 hours a...

  • Client Service Specialist

    2 months ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Service Specialist - Darwen - ARD1011773** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday to Friday, **just 37 hours a week**,...