Customer Service Apprentice
4 weeks ago
**Customer Service Apprentice**
**Monday-Friday, 9am - 5pm**
**28 days holiday (including bank holiday)**
Our client is a highly regarded, modern law firm of specialist lawyers, based in Oldham, who are looking for a Customer Service Apprentice to join their team and provide the highest level of support to their clients. The office is a fast-paced environment and you will need to have the ability to communicate with clients thoroughly and empathise with members of the public.
**You will need**:
- Good communication skills
- Attention to detail
- Organisation skills
- Experience of dealing with customers of the phone
- Problem solving skills
- The ability to work in a team
- Logical thinking
**GCSE English (Grade 4/C or above) and GCSE Maths (Grade 3/D or above are essential)**
Your duties will include:
- Answer incoming client enquiries
- Call potential clients who have left their details through our online marketing campaigns
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as may be requested
You will studying for a Level 3 Customer Service qualification as part of this role.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: PAP-4468
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