Complaints Resolution Officer

3 months ago


Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full time

The Complaints Resolutions Officer is responsible for managing patient and public feedback on services provided by the Trust and the Complaints and PALS functions are part of this remit. The role of Complaints Officer supports the Trust in the efficient and equitable investigation, and the processing of complaints within the Warrington and Halton Hospitals NHS Foundation Trust, in accordance with the NHS Complaints Regulations (2009). The Postholder will be required to work independently, utilizing their own skills and initiative without the need for supervision. The postholder is required to be organised, work efficiently and in an effective manner in order to maximise the use of their own time.

The postholder is expected to be flexible in their approach to the needs of the service. Full Job Description Attached



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