F&b Assistant

3 weeks ago

Cambridge, United Kingdom The Fellows House Full time

**Job Ref**:TFH1183

**Branch**:The Fellows House

**Location**:The Fellows House, Cambridge

**Salary/Benefits**:Competitive Pay

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:30

**Posted date**:25/03/2024

**Closing date**:27/04/2024

**Food Beverage Assistant**
- "I rate enthusiasm even above professional skill."- _**Sir Edward Appleton**

**The Hotel**

At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.

Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer.

**The Person**

You are a fun, friendly and well-presented individual. You are a great team worker and are passionate about customer service and eager to make a difference to our guests’ experience. You have experience in Food Beverage environment or in customer service and enjoy contact with people.

**The Role**

As a Food Beverage Assistant, you will be responsible for providing a friendly and efficient service to all hotel guests, neighbours and visitors.

**Key responsibilities**
- Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave
- Ensure high level of customer satisfaction
- Resolve complaints or issues guests might have
- Maintain friendly and professional service at all time
- Upsell and maximise sales and revenue

**Requirements**:

- Previous Food Beverage hotel or Restaurant experience is desired
- Previous experience in a high volume/ fast paced environment.
- Fluent English and excellent communication skills.

**Cultured**

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

**Devoted**

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

**Person-centred**

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

**Benefits of working at The Fellows House**:

- Comprehensive salary package
- Access to GO Hilton Travel Programme - stay in Hilton Hotels around the world for as little as 35$.
- 50% FB Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning development opportunities

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click ’apply’.

**The Fellows House**

An exclusive destination with an inclusive spirit.

Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.

At the Fellows House we are proud to play **host** to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.

The team that work here are like **family** and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.

Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.

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