Van Sales Representative

Our client is a top-branded HGV dealership with several depots across North East of England. Currently they are looking for an experienced Van Sales Representative / Van Sales Executive / Van Salesperson to join them.

**SALARY - TBC**

**LOCATION - Knowsley, Liverpool**

**HOURS - Monday to Friday**

**Job Type - Full-time, Permanent**

**About you**:
As a Van Sales Consultant, you will identify new business opportunities as well as looking after existing light commercial vehicle customers along with achieving set sales targets.

You will be an analytical thinker, capable of processing a wide range of information in order to draw conclusions and make decisions. You will also be customer-oriented and focus on the values that we live and breathe here at eStar. Lastly, you will be flexible, responding to different ways of working in the face of changing situations, and contributing positively to a team in order to achieve common business objectives.

**Role accountabilities**:

- Responsible for preparing cost estimates, invoices, and associated paperwork for all work completed within the company and MBT UK rules. Responsible for identifying new business and building lasting relationships with prospects.
- Ensure that the sales prospect system is operated and that all prospects and clients are contacted and followed up and that a regular cycle of contact is maintained, and that all relevant information is added to the company database.
- Monitor the progress of all sold orders to ensure that deadlines are met in respect of vehicle acquisition and preparation, and that all necessary documentation has been prepared
- Understands the importance of electric vehicles and the future implications on the business

Ensure that the demonstrator fleet is effectively used to maximise sales
- Calling on, welcoming and providing support personally, by telephone and in writing to interested parties and customers
- Informing and advising visitors on Mercedes-Benz light goods vehicles, equipment, prices, conditions, technical data and other issues
- Explaining differences between Mercedes-Benz light goods vehicles and competitors' vehicles; highlighting usefulness/advantages
- Evaluating used light goods vehicles and arranging for technical appraisals to be carried out
- Organising and carrying out test-drives and evaluating results
- Compiling and sending out offers
- Well-targeted and continuous planning of acquisition of new customers
- Involvement in sales events/ride and drive type events/exhibitions
- Carrying out market and target group analysis and compiling statistics
- Fostering contacts to key individuals, associations and groups in the region
- Carrying out customer and demand/need-oriented sales discussions
- Offering and selling accessories
- Explaining financing and leasing opportunities and insurances and concluding/arranging relevant contracts
- Concluding sales, negotiating terms (trade-ins, type and method of payment, method of vehicle transfer, etc.), if necessary obtaining agreements and drawing up the sales contract
- Offering and selling service packages
- Recording the customer's order preparing cost calculation and passing them on to the respective department
- Checking confirmation of order and, if necessary, passing it on to the customer
- Recording, dealing with and passing on customer's desired amendments

(changes to vehicle type and fittings)
- Agreeing on processing and registration procedures with customer
- Supervising conclusion of financing, leasing contracts, insurances and service contracts
- Reaching agreements with internal partners (Ordering, Sales Management) and external contacts (financing and leasing partners, etc.)
- Supervising all processes up to delivery
- Agreeing with customers when the vehicle is to be put at their disposal (date, delivery, registration, etc.)
- Handing over vehicle and introducing customer to the vehicle
- Planning and carrying out regular contact with customers
- Regularly recording customer satisfaction and initiating relevant measures

**SKILLS & EXPERIENCE REQUIRED FOR THE JOB**
- Van Sales Consultant has completed sales training, ideally in the light goods vehicle industry or B2B work experience, and has some work experience.
- They hold customers in high esteem, and are reliable, honest and trustworthy.

**COMPETENCIES REQUIRED FOR THE JOB**
- You are meticulous and thorough in your approach with an attention to detail for accuracy whilst ensuring compliance with company and MBT UK policies and procedures.
- You will have excellent time management skills and the ability to prioritise your daily workload to ensure all time-sensitive deadlines are met.
- You will be an effective communicator with a keen understanding of customer satisfaction factors.
- You will be a consistent performer who is able to work under pressure
- Able to remote work across all dealerships
- Problem-solving ability (adapting to new situations)
- Target orientation / pursuing ow