Customer Service Assistant

2 weeks ago


Wareham, United Kingdom Aspire Jobs Full time

**Location**: Near Wareham

**Salary**: £22,000

**Hours**: 9am-5.30pm Mon-Fri, possibility of 1 day WFH once fully trained

**Benefits**: 20 days holiday (you can go to 25 by sacrificing some salary), Stakeholder pension employer contribution 4% (vs gov min of 3%), Salary sacrifice scheme for Electric Vehicle, Choice of cake on your birthday

This Customer Services Assistant role will suit someone who is tech savvy, who is willing to learn, and who has exceptional attention to detail, administration and time management skills. Ideally you will have some interest in Technology and electronic products and if you have some telecoms/technical know-how then even better. If you have worked within any sort of telecoms/IT company, then you could be a great fit for this role.

Full training will be given, but you should be computer literate and know your way around a mobile phone
- Have an understanding of technology / telecoms
- Have strong attention to detail
- Have good time management skills
- Have good administration skills
- Be PC literate
- Confident and polite telephone manner
- Be a team player
- Be highly organised
- You will need to be proactive in your approach
- Have the ability to multi task

**£20k - £30k***

**Wareham***

**£22,000.00***

**Customer Service Assistant**

***

This is a key role supporting and working closely with customers and the Customer Services Team. The main focus will be porting their Virtual Landline customers’ existing phone numbers onto their platform from their existing provider. In addition to managing the port process away from their platform of their existing customers numbers when they wish to move to a new supplier.

**Responsibilities**
- Management of Porting of numbers between suppliers.
- Maintenance and updating of the Company’s porting tracker system.
- Responsible for resolving customer queries. Respond to customer porting information requests.
- Resolving daily service issues, logging faults, and updating tickets. Line Checks.
- Customer communications, (e.g., calling to confirm number port success)
- Responsible for area code / number stock levels available on the website
- Management of exported numbers, making sure duties surrounding their removal from the platforms are met.
- Dispatching of goods within acceptable time frames.
- Other commercial duties as and when required as the role develops organically.
- VOIP handset programming and dispatching of equipment to customers.


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